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IATA
last mo.

Application Support Engineer(m/w/x)

Le Grand-Saconnex
Full-timeWith Home OfficeSenior

Description

As an Application Support Engineer, you will provide hands-on technical support for critical applications, address incidents, and improve service quality while collaborating with various teams to ensure optimal application performance and reliability.

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Requirements

  • •5+ years of hands-on experience in Application Support (L3)
  • •Hands-on troubleshooting experience on Windows and/or Linux
  • •Experience with backend and frontend technologies (IIS, Apache, Java Springboot, Angular)
  • •Experience working with ITSM tools for incident, problem, and change management (JIRA Service Management)
  • •Ability to analyze logs, traces, and monitoring data
  • •Exposure to cloud environments (AWS and GCP) and scripting or automation experience (PowerShell, Bash, Python)
  • •Strong communication skills and ability to work with technical and non-technical stakeholders

Work Experience

5 years

Tasks

  • •Provide application support for enterprise and business-critical applications
  • •Investigate, diagnose, and resolve application incidents and service requests from L1 support
  • •Perform hands-on troubleshooting across application, OS, middleware, and integration layers
  • •Analyze application logs, error messages, and performance metrics to identify root causes
  • •Support applications hosted on cloud and on-premises environments
  • •Manage and resolve issues related to web applications, APIs, batch jobs, and integrations
  • •Perform application deployments, configuration changes, and routine maintenance
  • •Coordinate with development teams for defect resolution and bug fixes
  • •Work with vendors and third-party support teams to escalate and track complex issues
  • •Contribute to problem management through trend analysis and permanent fix implementation
  • •Create, maintain, and improve technical documentation and support procedures
  • •Continuously identify opportunities to enhance monitoring, automation, and support processes
  • •Ensure compliance with internal standards, security policies, and operational best practices

Tools & Technologies

WindowsLinuxIISApacheJava SpringbootAngularJIRA Service ManagementDatadogAWSGCPPowerShellBashPython

Languages

English – Business Fluent

Benefits

Learning & Development

  • •Continuous learning support

Family Support

  • •Family-friendly policies

Social Impact

  • •Community involvement time off

Flexible Working

  • •Flexible work options
  • •Remote work
  • •Hybrid work

More Vacation Days

  • •Birthday off
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