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Airport Agent(m/w/x)
Assisting passengers with check-in and boarding for the world's largest airline. Excellent interpersonal skills and conflict resolution abilities required. Travel opportunities and career advancement.
Requirements
- Excellent interpersonal skills
- Solution-oriented approach
- Conflict resolution within time constraints
- Effective stress handling and minimum supervision
- Strong customer focus and enjoyment of face-to-face contact
- Company representation at all times
- Well-groomed appearance and adherence to uniform standards
- Willingness to work shifts, including weekends and holidays
- Reliability and punctuality
- Compliance with American Airlines policies and procedures
- Written and verbal communication in English and German
- Excellent customer service skills
- Willingness to attend training in USA and Europe
- Computer knowledge including Microsoft Word, Excel, and E-Mail
- Sabre/Qik or other reservation system skills
Tasks
- Provide high-quality customer service
- Ensure seamless customer experience
- Perform airport-related duties
- Support daily operations
- Check passengers' documents
- Screen passengers at check-in and gates
- Search and observe operational areas
- Escort passengers
- Work with Lead Agents
- Follow instructions from Lead Agents
- Conduct pre-flight and post-flight duties
- Adhere to uniform standards
- Maintain customer-focused approach
- Promote American Airlines services
- Sell American Airlines products
- Complete compulsory training
- Adhere to safe working practices
- Perform other reasonable duties
Education
- Compulsory education
Languages
- English – Business Fluent
- German – Business Fluent
Tools & Technologies
- Microsoft Word
- Microsoft Excel
- Sabre
- Qik
Benefits
Other Benefits
- Travel opportunities
- Employee Business Resource Groups
Career Advancement
- Career advancement
Informal Culture
- Inclusive work environment
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Airport Agent(m/w/x)
Assisting passengers with check-in and boarding for the world's largest airline. Excellent interpersonal skills and conflict resolution abilities required. Travel opportunities and career advancement.
Requirements
- Excellent interpersonal skills
- Solution-oriented approach
- Conflict resolution within time constraints
- Effective stress handling and minimum supervision
- Strong customer focus and enjoyment of face-to-face contact
- Company representation at all times
- Well-groomed appearance and adherence to uniform standards
- Willingness to work shifts, including weekends and holidays
- Reliability and punctuality
- Compliance with American Airlines policies and procedures
- Written and verbal communication in English and German
- Excellent customer service skills
- Willingness to attend training in USA and Europe
- Computer knowledge including Microsoft Word, Excel, and E-Mail
- Sabre/Qik or other reservation system skills
Tasks
- Provide high-quality customer service
- Ensure seamless customer experience
- Perform airport-related duties
- Support daily operations
- Check passengers' documents
- Screen passengers at check-in and gates
- Search and observe operational areas
- Escort passengers
- Work with Lead Agents
- Follow instructions from Lead Agents
- Conduct pre-flight and post-flight duties
- Adhere to uniform standards
- Maintain customer-focused approach
- Promote American Airlines services
- Sell American Airlines products
- Complete compulsory training
- Adhere to safe working practices
- Perform other reasonable duties
Education
- Compulsory education
Languages
- English – Business Fluent
- German – Business Fluent
Tools & Technologies
- Microsoft Word
- Microsoft Excel
- Sabre
- Qik
Benefits
Other Benefits
- Travel opportunities
- Employee Business Resource Groups
Career Advancement
- Career advancement
Informal Culture
- Inclusive work environment
Like this job?
BetaYour Career Agent finds similar jobs for you every day.
About the Company
American Airlines
Industry
Transportation
Description
American Airlines is a major airline focused on providing a safe and first-class airport experience to its customers, emphasizing inclusion and diversity.
Not a perfect match?
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