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AMAmerican Airlines

Airport Agent(m/w/x)

Frankfurt am Main
Part-timeOn-siteEntry Level

Assisting passengers with check-in and boarding for the world's largest airline. Excellent interpersonal skills and conflict resolution abilities required. Travel opportunities and career advancement.

Requirements

  • Excellent interpersonal skills
  • Solution-oriented approach
  • Conflict resolution within time constraints
  • Effective stress handling and minimum supervision
  • Strong customer focus and enjoyment of face-to-face contact
  • Company representation at all times
  • Well-groomed appearance and adherence to uniform standards
  • Willingness to work shifts, including weekends and holidays
  • Reliability and punctuality
  • Compliance with American Airlines policies and procedures
  • Written and verbal communication in English and German
  • Excellent customer service skills
  • Willingness to attend training in USA and Europe
  • Computer knowledge including Microsoft Word, Excel, and E-Mail
  • Sabre/Qik or other reservation system skills

Tasks

  • Provide high-quality customer service
  • Ensure seamless customer experience
  • Perform airport-related duties
  • Support daily operations
  • Check passengers' documents
  • Screen passengers at check-in and gates
  • Search and observe operational areas
  • Escort passengers
  • Work with Lead Agents
  • Follow instructions from Lead Agents
  • Conduct pre-flight and post-flight duties
  • Adhere to uniform standards
  • Maintain customer-focused approach
  • Promote American Airlines services
  • Sell American Airlines products
  • Complete compulsory training
  • Adhere to safe working practices
  • Perform other reasonable duties

Education

  • Compulsory education

Languages

  • EnglishBusiness Fluent
  • GermanBusiness Fluent

Tools & Technologies

  • Microsoft Word
  • Microsoft Excel
  • E-Mail
  • Sabre
  • Qik

Benefits

Other Benefits

  • Travel opportunities
  • Employee Business Resource Groups

Career Advancement

  • Career advancement

Informal Culture

  • Inclusive work environment
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of American Airlines and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.

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