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GOGotion, Inc.

After Sales Engineer(m/w/x)

Göttingen
Full-timeOn-siteManagement
Green Job

Building and managing after-sales service systems for electric vehicle and energy storage battery products at a power battery technology company. 5 years of overseas after-sales management experience with car companies and battery products required. Frequent international travel expected.

Requirements

  • Bachelor's degree or above
  • English as working language
  • Able to accept frequent travel
  • 5 years of overseas after-sales management experience
  • Familiar with car companies and battery products
  • Familiar with warranty terms
  • Excellent communication skills
  • Strong sense of teamwork
  • Good at negotiation
  • Contract control experience
  • Understanding of overseas service outsourcing
  • Self-built team experience

Tasks

  • Construct and manage the after-sales team in EU-AF.
  • Build the after-sales service system in EU-AF.
  • Confirm service strategy and establish operational standards.
  • Gain insight into customer needs and design service experiences.
  • Develop customer satisfaction concepts and monitoring systems.
  • Plan and build the Euro-African after-sales technical training system.
  • Develop Euro-African after-sales technical training content.
  • Collect and analyze customer complaints and report findings.
  • Implement solutions in collaboration with R&D and quality departments.
  • Maintain customer relationships and improve customer satisfaction.
  • Establish and enhance the Euro-African after-sales maintenance system.

Work Experience

  • 5 years

Education

  • Bachelor's degreeOR
  • Master's degree

Languages

  • EnglishBusiness Fluent
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Gotion, Inc. and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.

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