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After Sales Engineer(m/w/x)
Description
You will manage the after-sales team and develop service systems across Europe and Africa, focusing on customer satisfaction and training initiatives while addressing customer complaints and enhancing maintenance processes.
Let AI find the perfect jobs for you!
Upload your CV and Nejo AI will find matching job offers for you.
Requirements
- •Bachelor's degree or above
- •English as working language
- •Able to accept frequent travel
- •5 years of overseas after-sales management experience
- •Familiar with car companies and battery products
- •Familiar with warranty terms
- •Excellent communication skills
- •Strong sense of teamwork
- •Good at negotiation
- •Contract control experience
- •Understanding of overseas service outsourcing
- •Self-built team experience
Education
Work Experience
5 years
Tasks
- •Construct and manage the after-sales team in EU-AF.
- •Build the after-sales service system in EU-AF.
- •Confirm service strategy and establish operational standards.
- •Gain insight into customer needs and design service experiences.
- •Develop customer satisfaction concepts and monitoring systems.
- •Plan and build the Euro-African after-sales technical training system.
- •Develop Euro-African after-sales technical training content.
- •Collect and analyze customer complaints and report findings.
- •Implement solutions in collaboration with R&D and quality departments.
- •Maintain customer relationships and improve customer satisfaction.
- •Establish and enhance the Euro-African after-sales maintenance system.
Languages
English – Business Fluent
- Gotion, Inc.Full-timeOn-siteManagementGöttingen
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After Sales Engineer(m/w/x)
The AI Job Search Engine
Description
You will manage the after-sales team and develop service systems across Europe and Africa, focusing on customer satisfaction and training initiatives while addressing customer complaints and enhancing maintenance processes.
Let AI find the perfect jobs for you!
Upload your CV and Nejo AI will find matching job offers for you.
Requirements
- •Bachelor's degree or above
- •English as working language
- •Able to accept frequent travel
- •5 years of overseas after-sales management experience
- •Familiar with car companies and battery products
- •Familiar with warranty terms
- •Excellent communication skills
- •Strong sense of teamwork
- •Good at negotiation
- •Contract control experience
- •Understanding of overseas service outsourcing
- •Self-built team experience
Education
Work Experience
5 years
Tasks
- •Construct and manage the after-sales team in EU-AF.
- •Build the after-sales service system in EU-AF.
- •Confirm service strategy and establish operational standards.
- •Gain insight into customer needs and design service experiences.
- •Develop customer satisfaction concepts and monitoring systems.
- •Plan and build the Euro-African after-sales technical training system.
- •Develop Euro-African after-sales technical training content.
- •Collect and analyze customer complaints and report findings.
- •Implement solutions in collaboration with R&D and quality departments.
- •Maintain customer relationships and improve customer satisfaction.
- •Establish and enhance the Euro-African after-sales maintenance system.
Languages
English – Business Fluent
About the Company
Gotion, Inc.
Industry
Manufacturing
Description
Gotion Inc. is a leading power battery technology company innovating in electric vehicle and energy storage technologies. The company aims to accelerate electrified transportation and achieve sustainable development.
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