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Staffbase
20d ago

Advanced Technical Support Engineer - Integrations(m/w/x)

Chemnitz, Berlin
Full-timeWith Home OfficeExperienced
AI/ML

Description

In this role, you will leverage your development expertise to provide top-notch technical support for complex integrations. You will work closely with customers to create seamless solutions, troubleshoot issues, and enhance product functionality through effective use of iPaaS tools.

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Requirements

  • •Enjoyment of strategically working with clients and strong interest in development and integration technologies
  • •Outstanding German and English written and verbal communication skills
  • •Excellent presentation skills for business-oriented solutions and advanced technical development concepts
  • •Experience working directly with Sales and Success teams, Consultants, and System Integrators on development-related tasks
  • •Degree in Computer Science, Software Engineering, or related field
  • •At least 2+ years of previous technical support, development, professional services, or engineering experience
  • •Strong knowledge of web design with front-end technologies such as HTML/CSS/JavaScript
  • •Ability to deal with pressure and meet deadlines in a fast-paced development environment
  • •Ability to prioritize and manage time for customer integration issues
  • •Broad knowledge of web development and programming languages like TypeScript, Java, PHP, NodeJS
  • •Experience with common development frameworks like Bootstrap, React, Express.js
  • •Significant experience with enterprise-grade technologies like Single Sign-on, Active Directory, SAML, OIDC, SCIM, APIs
  • •Comfort using the command line and application logs for technical integrations
  • •Experience with enterprise software is a plus: SAP, Workday, Okta, ADP, HRIS
  • •Experience with iPaaS development is a plus
  • •Knowledge about security and compliance topics in a SaaS environment is a plus

Education

Bachelor's degree

Work Experience

2 years

Tasks

  • •Act as a key member of the Customer Care team
  • •Leverage expertise in software development and integrations
  • •Assist customers with complex integrations using iPaaS platforms
  • •Develop and maintain seamless integrations with various systems
  • •Advise customers on best practices for using Staffbase APIs and SDKs
  • •Provide technical guidance and develop integration solutions
  • •Create comprehensive documentation for iPaaS implementations
  • •Manage support tickets related to integrations and plugins
  • •Resolve high-priority customer integration issues
  • •Assist technical teams in developing and troubleshooting integrations
  • •Collaborate with the after-sales department on integration setups
  • •Support Technical Architects in project-driven development
  • •Improve internal processes for development efficiency
  • •Participate in product discussions on integration capabilities

Tools & Technologies

HTMLCSSJavaScriptTypeScriptJavaPHPNodeJSBootstrapReactExpress.jsSingle Sign-onActive DirectorySAMLOIDCSCIMAPIsSAPWorkdayOktaADPHRIS

Languages

German – Business Fluent

English – Business Fluent

Benefits

Flexible Working

  • •Flexible working time models
  • •Hybrid work option

Additional Allowances

  • •Yearly flex work allowance of €1560
  • •Monthly Wellbeing Allowance €35

More Vacation Days

  • •Pro rata fully paid Fridays off during August

Retirement Plans

  • •Company pension scheme

Purpose-Driven Work

  • •One day off for social project
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Staffbase and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
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