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Entain
19d ago

Account Relationship Manager(m/w/x)

Wien
from 38,000
Full-timeWith Home OfficeExperienced

Description

As an Account Relationship Manager, you will focus on nurturing relationships with high-value clients, addressing their needs, and driving brand loyalty. Daily activities will include resolving customer issues, collaborating with the team, and engaging with clients through various communication channels.

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Requirements

  • Fluency in German and English
  • Previous experience in account management
  • Preferred industry experience
  • Proven track record in safer gambling relationship management
  • High interest and good knowledge of licensed online gaming
  • Outstanding personal relationship management skills
  • Ability to work independently and make decisions

Work Experience

approx. 1 - 4 years

Tasks

  • Build and maintain relationships with high-value customers
  • Complete regulatory requests as needed
  • Contribute to the account management team's strategic goals for growth and revenue
  • Conduct responsible gambling and AML interactions with customers
  • Identify potential new account customers through daily analysis and reporting
  • Resolve customer issues and disputes to ensure they feel valued
  • Collaborate with the account management team to maximize player retention
  • Ensure clear communication within the team to provide excellent customer service
  • Coordinate with the hospitality manager to organize events and enhance customer experience
  • Engage with customers via phone, live chat, email, and WhatsApp

Languages

EnglishBusiness Fluent

GermanBusiness Fluent

Benefits

Team Events

  • Access to exclusive VIP events
  • Team Spirit events and activities

Bonuses & Incentives

  • Group bonus scheme

Additional Allowances

  • Food vouchers – €136 per month

Other Benefits

  • Life assurance – 2x Annual Salary

More Vacation Days

  • Ability to buy holiday
  • Additional “It’s Your Game” day off
  • 2 paid days off for development

Mental Health Support

  • Free subscription to wellbeing app Unmind

Competitive Pay

  • Share save scheme
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Entain and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
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