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FLFlexport

Account Manager(m/w/x)

Hamburg
Full-timeOn-siteSenior

Managing client relationships for global logistics and supply chain solutions, monitoring account health at a platform moving $19B merchandise. 5+ years client-facing supply chain or sales experience, with 2+ years in logistics, required. Daily catered lunch, breakfast, and barista coffee.

Requirements

  • 5+ years experience in supply chain operations, sales/account management, or client-facing role
  • 2+ years experience in logistics, freight forwarding, or supply chain
  • Client-centricity, client outcome obsession, strategic account planning
  • Hands-on, process-oriented, structured thinking, strong problem-solving skills
  • Deep curiosity for client needs and solutions
  • High attention to detail for metrics and client relationships
  • Strong business acumen
  • Proven track record in (cross) selling products
  • Application with CV in English

Tasks

  • Understand client supply chains
  • Partner with clients to find solutions
  • Cultivate relationships with key client executives and stakeholders
  • Meet regularly with clients
  • Monitor client account health
  • Improve client experience
  • Lead preparation of onsite quarterly strategy reviews
  • Present onsite quarterly strategy reviews
  • Identify upsell, cross-sell, and renewal opportunities
  • Develop upsell, cross-sell, and renewal opportunities
  • Close upsell, cross-sell, and renewal opportunities
  • Drive product adoption with client stakeholders
  • Lead client onboarding
  • Create standard operating procedures
  • Scope implementation stages and timelines for new opportunities
  • Guide implementation stages and timelines for new opportunities
  • Collaborate globally with counterparts
  • Ensure consistent account management experience
  • Review client success criteria regularly
  • Document client success criteria
  • Refine client success criteria

Work Experience

5 years

Education

Vocational certificationORBachelor's degreeORMaster's degree

Languages

EnglishBusiness Fluent

Benefits

Free or Subsidized Food

  • Lunch food delivery (4 days/week)

Snacks & Drinks

  • Breakfast options
  • Snacks
  • Soft drinks
  • Barista coffee

Healthcare & Fitness

  • Employer-covered health insurance contribution

Competitive Pay

  • Equity program

Mental Health Support

  • Employee Assistance Program

Generous Parental Leave

  • Parental leave program

Additional Allowances

  • Monthly mobile phone reimbursement

Company Vehicle

  • Monthly car allowance
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Flexport and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
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