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ZE
Zendesk
last mo.

Voice AI Engineering Principal(m/w/x)

Berlin
Full-timeWith Home OfficeSenior
AI/ML

Description

In this role, you will lead the development of innovative Voice AI solutions while mentoring a talented engineering team. Your day-to-day responsibilities will involve collaborating with cross-functional teams, driving technical initiatives, and ensuring the delivery of high-quality voice experiences.

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Requirements

  • Oversight of researchers in ASR, TTS, LLM, and voice systems
  • Leadership in Voice AI solutions research and design
  • Mentorship and scaling of AI/ML engineering team
  • Collaboration across research, engineering, and product teams
  • Oversight of large-scale AI research and development projects
  • Architecture and implementation of AI models using deep learning
  • Championing best practices in software development
  • Continuous research and application of AI/ML breakthroughs
  • Collaboration with stakeholders on technical vision and strategy
  • Passion for AI/ML frontiers and real-world applications
  • Proven expertise in speech and NLP models
  • Deep knowledge of AI architectures and fine-tuning models
  • Skilled in programming languages and tools including Python, C++, Java, R
  • Demonstrated leadership in AI/ML team building
  • Experience deploying voice AI systems in production
  • Track record of managing large-scale research projects
  • Background in developing AI-driven speech technologies
  • M.S. in Engineering, Computer Science, or related field
  • Architectural ownership of voice-first AI Agent platform
  • Ownership of complex technical initiatives from concept to production
  • Design and development of real-time voice components
  • Establishment of engineering best practices and coding standards
  • Technical leadership and guidance to project team
  • Mentorship of Senior and mid-level engineers
  • Cross-functional strategy alignment with product and ML teams
  • Design and improve evaluation platforms for voice agent performance
  • Architect and implement advanced safety and reliability mechanisms
  • 10+ years of progressive experience in software engineering
  • Expertise in LLM-oriented system architecture
  • Mastery in voice AI and spoken dialogue systems
  • Integration and management of real-time STT/TTS models
  • Advanced techniques for voice activity detection and noise suppression
  • Architecting robust barge-in and interruption logic
  • Deep expertise in deploying AI applications to cloud platforms
  • Comprehensive understanding of foundational ML concepts
  • Expert-level proficiency in Python and modern web frameworks
  • M.S. or Ph.D. in Computer Science, NLP, or Machine Learning
  • Experience with real-time streaming architectures
  • Technical presentation, publication, or open-source contribution
  • Driving organizational adoption of new technologies

Education

Master's degree

Work Experience

10 years

Tasks

  • Lead the research and design of next-generation Voice AI solutions
  • Build and mentor a high-performing AI/ML engineering team
  • Drive collaboration across research scientists, software engineers, and product teams
  • Oversee large-scale AI research and development projects
  • Architect and implement AI models using deep learning algorithms
  • Champion best practices in software development
  • Continuously research and apply the latest breakthroughs in AI/ML
  • Collaborate with stakeholders to define technical vision and strategy
  • Define the technical vision and architect the voice-first AI Agent platform
  • Own and drive complex technical initiatives from concept to production
  • Lead the design and development of real-time voice components
  • Establish and enforce engineering best practices and coding standards
  • Provide technical leadership and guidance to the project team
  • Mentor senior and mid-level engineers within the Voice AI team
  • Serve as the primary technical partner for cross-functional teams
  • Design and improve platforms for evaluating voice agent performance
  • Architect and implement advanced safety and reliability mechanisms

Tools & Technologies

ASRTTSLLMPyTorchTensorFlowKerasHuggingface TransformersPythonC++JavaRAWSGCPAzureFastAPIgRPCRedis

Languages

EnglishBusiness Fluent

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