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IAIATA

Training Technology Intern(m/w/x)

Le Grand-Saconnex
Full-timeInternshipWith Home Office

Supporting IATA's Learning Management System and platforms, troubleshooting issues across SAP, Salesforce, and Power BI. University degree or recent graduate with strong English communication skills required. Volunteer time off, flexible work options.

Requirements

  • Currently studying, obtaining a University Degree, or recently graduated
  • Excellent verbal and written English communication skills
  • Proven teamwork and initiative skills
  • Ability to deal with people from different levels and cultures
  • Creative thinking and problem-solving abilities
  • Enjoyment of challenges and finding solutions
  • Open, imaginative, and creative thinking
  • Enjoyment of working in a fast-paced team environment
  • Strong customer service orientation
  • Detailed and meticulous approach
  • Ensuring accuracy and quality in deliverables
  • Strong knowledge of Microsoft Office
  • Strong knowledge of SharePoint
  • Knowledge of Salesforce (asset)
  • Knowledge of LMS (asset)
  • Knowledge of HTML (asset)
  • Knowledge of SCORM (asset)
  • Knowledge of PowerBi (asset)

Tasks

  • Ensure smooth operation of IATA LMS and related platforms
  • Monitor system performance
  • Proactively address issues
  • Respond to internal and external support requests
  • Troubleshoot problems on LMS, SAP, Salesforce, and Power BI
  • Provide timely solutions to users
  • Escalate technical issues to vendors
  • Follow up on ticket resolution
  • Create and update user guides
  • Develop process documentation
  • Produce knowledge-sharing materials
  • Communicate technical concepts clearly to team members and stakeholders
  • Provide backup support to team members
  • Participate in team meetings
  • Contribute to ongoing projects
  • Take ownership of special projects
  • Conduct research for special projects
  • Test processes for special projects
  • Implement process improvements

Education

  • Currently in higher educationOR
  • Bachelor's degree

Languages

  • EnglishBusiness Fluent

Tools & Technologies

  • Microsoft Office
  • SharePoint
  • Salesforce
  • LMS
  • HTML
  • SCORM
  • PowerBi

Benefits

Learning & Development

  • Continuous learning support

Competitive Pay

  • Equal pay certification

Family Support

  • Family-friendly policies

Social Impact

  • Volunteer time off

Flexible Working

  • Flexible work options
  • Remote work
  • Hybrid work
  • Work from abroad policy

More Vacation Days

  • Birthday off
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of IATA and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.

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