Trainee DMC Switzerland(m/w/x)

Description

In this full-time trainee role, you will support hotel procurement and MICE activities while assisting with reservations and land services. Your day-to-day responsibilities will involve collaborating with teams, managing itineraries, and ensuring smooth operations for tours originating from Asia and America.

Requirements

• •Qualified degree (BA) in Travel/Tourism or Business Studies
• •Knowledge of Swiss Culture and Switzerland as a destination
• •Understanding of the travel industry and market requirements
• •Good technical skills in Microsoft Office – Word/Excel/PPT
• •Fluency in English, German and any additional language is a plus
• •Very organized and able to prioritize tasks
• •Ability to work under pressure
• •Excellent communication skills to collaborate with various teams
• •Team spirit and ability to work within a group
• •Previous experience in travel industry/customer service
• •Experience in working with various IT programs used in travel industry

Tasks

• •Support hotel procurement and MICE activities
• •Assist with hotel reservations and land services procurement
• •Gain proficiency in company systems (DOS / QUOS)
• •Cooperate with operations and customer service teams
• •Check service timing and itineraries
• •Book and confirm various services
• •Control budgets for tours of varying sizes
• •Verify service codes, suppliers, and conditions
• •Check service and route availability based on seasonality
• •Review itineraries for feasibility regarding timing and routing
• •Select appropriate suppliers for tours
• •Book and confirm services accurately and efficiently
• •Assist in using suppliers' online systems for ticket issuance
• •Support customer service with troubleshooting for clients on the road
• •Maintain master data and perform other administrative tasks as needed

Tools & Technologies

Benefits