Technology Service Specialist(m/w/x)

Description

As part of a regional team, you will ensure seamless application operations by troubleshooting issues, managing service tickets, and reporting on performance to maintain high technical standards.

Requirements

• •Significant IT experience in corporate environments
• •Significant Project or Program Management experience
• •Significant Service Support Business experience
• •Considerable Application Operation L2 experience
• •Banking background or financial trade experience
• •Global multi-vendor environment interaction skills
• •Clear and concise communication skills
• •Ability to discuss with banking customers
• •Ability to obtain results through influence
• •Minimum 3 years banking-IT sector experience
• •Significant Unix environment and shell scripting experience
• •Application configuration and database troubleshooting experience
• •Ansible playbook writing and troubleshooting experience
• •Administrative experience with Qlik, Informatica, Salesforce
• •Experience configuring Apache Tomcat and WSO2
• •Bachelor’s degree in IT or equivalent
• •ITIL V3 Certification
• •Project Management certification

Tasks

• •Provide proactive support and troubleshoot the application portfolio
• •Manage ITSM processes including incidents, problems, and changes
• •Engage Global Incident Management for critical service outages
• •Monitor Service-Now queues to ensure timely ticket resolution
• •Identify and address recurring issues with vendors or experts
• •Maintain up-to-date application documentation
• •Escalate critical issues to the APS lead promptly
• •Support and inform the client lead on operational matters
• •Report on application performance and identify critical areas
• •Document meeting minutes and track action items for leadership

Tools & Technologies

Benefits