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KLKLA

Technical Support Engineer (RAPID)(m/w/x)

Dresden
Full-timeOn-siteExperienced
Data Science

Resolving escalated field problems on semiconductor manufacturing equipment via root cause analysis. Global travel (30-50%) required. R&D-focused environment in semiconductor manufacturing.

Requirements

  • Master's Level Degree and related work experience of 3 years
  • Bachelor's Level Degree and related work experience of 5 years
  • Global travel (30-50%) required
  • Availability to travel within region and worldwide

Tasks

  • Provide advanced technical assistance for complex issues
  • Act as the primary escalation point for field-raised problems
  • Conduct root cause analysis for timely issue resolution
  • Coordinate resources and develop actionable plans
  • Collaborate with cross-functional engineering teams
  • Lead technical discussions and drive consensus on solutions
  • Support new product introductions and continuous improvement initiatives
  • Assist Customer Service Engineers in diagnosing and troubleshooting equipment
  • Resolve field-raised issues that Customer Service Engineers cannot address
  • Perform gap analysis and align resources for problem resolution
  • Report technical issues to relevant engineering teams as needed
  • Host meetings to discuss technical issues and acquire consensus
  • Suggest improvement opportunities for cost-of-service reduction
  • Participate in new project introductions and continuous improvement projects
  • Assist in customer installation, relocation, and equipment upgrades
  • Provide training to KLA and non-KLA personnel

Work Experience

  • 3 - 5 years

Education

  • Bachelor's degreeOR
  • Master's degree

Languages

  • EnglishBusiness Fluent
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