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CHABB ABB Schweiz AG
last mo.

Technical Support Engineer(m/w/x)

Quartino
Full-timeWith Home OfficeExperienced

Description

In this role, you will deliver technical support to both internal and external customers, ensuring a high-quality experience that fosters customer satisfaction and retention. Daily tasks will involve troubleshooting hardware issues, analyzing UPS systems, and collaborating with various teams to drive product improvements.

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Requirements

  • Bachelor's degree in electrical/electronic engineering or higher study degree
  • Proficiency in verbal and written communication in English (B2 or higher) and Italian
  • Knowledge of any other European language
  • Ability to write technical documents, reports, and procedures for field support
  • Familiarity with MS Office package
  • Organizational and methodical skills, technical proficiency, and effective interpersonal skills
  • Willingness to engage directly with clients and teams worldwide

Education

Bachelor's degree
OR
Master's degree

Work Experience

approx. 1 - 4 years

Tasks

  • Provide hardware support via ticketing system, phone, or email
  • Support partners and subsidiaries through the 24x7 Diagnostic Centre
  • Conduct complex analysis of UPS systems and document findings
  • Travel to customers, partners, and ABB subsidiaries for support
  • Audit service operations and enhance local team competencies
  • Collaborate with Quality and R&D departments to resolve product issues
  • Deliver training on UPS products for customers and service engineers

Tools & Technologies

MS Office

Languages

EnglishBusiness Fluent

ItalianBusiness Fluent

Benefits

Flexible Working

  • Flexible working hours
  • Hybrid working
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