Staffbase
Advanced Customer Care Agent(m/w/x)
Full-timeWith HomeofficeExperienced
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New Job?Nejo!
The AI Job Search Engine
DE
Deutsche BörseTechnical Key Account Manager - Service Desk Application(m/w/x)
Leipzig
Full-time, Part-timeWith Home OfficeExperienced
Description
In this role, you will be the go-to person for internal users, handling inquiries with professionalism and ensuring efficient ticket resolution. Your day-to-day responsibilities will involve logging interactions, analyzing issues, and collaborating with the team to enhance service quality.
Let AI find the perfect jobs for you!
Upload your CV and Nejo AI will find matching job offers for you.
Requirements
- •Completed studies or training related to IT
- •Excellent service orientation and communication skills in German and English
- •Experience in the service desk environment and use of ITSM tool
- •Good IT skills in Application Management, Office365, and Windows
- •Team spirit and flexibility to achieve goals
- •Adherence to policies and procedures
- •Experience with ITIL processes and incident management skills
- •Experience in project management and agile working
Education
Vocational certification
Work Experience
approx. 1 - 4 years
Tasks
- •Act as the single point of contact for internal users regarding products and services
- •Respond to inquiries via phone, chat, and email with professionalism
- •Log and document inquiries and interactions in the ITSM system
- •Analyze and efficiently escalate or resolve tickets
- •Maintain and improve available documentation
- •Seek assistance from colleagues when necessary
- •Continuously expand and deepen your knowledge
Tools & Technologies
ITSM toolOffice365Windows
Languages
German – Business Fluent
English – Business Fluent
Benefits
Childcare
- •Childcare facilities
Additional Allowances
- •Meal allowance
Public Transport Subsidies
- •Job ticket
Healthcare & Fitness
- •Sport and recreational events
Flexible Working
- •Flexible mobile working arrangements
Learning & Development
- •Personal development
- •Extensive further training opportunities
Mentorship & Coaching
- •Bespoke onboarding plan
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Deutsche Börse and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
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DE
Deutsche BörseTechnical Key Account Manager - Service Desk Application(m/w/x)
Leipzig
Full-time, Part-timeWith Home OfficeExperienced
New Job?Nejo!
The AI Job Search Engine
Description
In this role, you will be the go-to person for internal users, handling inquiries with professionalism and ensuring efficient ticket resolution. Your day-to-day responsibilities will involve logging interactions, analyzing issues, and collaborating with the team to enhance service quality.
Let AI find the perfect jobs for you!
Upload your CV and Nejo AI will find matching job offers for you.
Requirements
- •Completed studies or training related to IT
- •Excellent service orientation and communication skills in German and English
- •Experience in the service desk environment and use of ITSM tool
- •Good IT skills in Application Management, Office365, and Windows
- •Team spirit and flexibility to achieve goals
- •Adherence to policies and procedures
- •Experience with ITIL processes and incident management skills
- •Experience in project management and agile working
Education
Vocational certification
Work Experience
approx. 1 - 4 years
Tasks
- •Act as the single point of contact for internal users regarding products and services
- •Respond to inquiries via phone, chat, and email with professionalism
- •Log and document inquiries and interactions in the ITSM system
- •Analyze and efficiently escalate or resolve tickets
- •Maintain and improve available documentation
- •Seek assistance from colleagues when necessary
- •Continuously expand and deepen your knowledge
Tools & Technologies
ITSM toolOffice365Windows
Languages
German – Business Fluent
English – Business Fluent
Benefits
Childcare
- •Childcare facilities
Additional Allowances
- •Meal allowance
Public Transport Subsidies
- •Job ticket
Healthcare & Fitness
- •Sport and recreational events
Flexible Working
- •Flexible mobile working arrangements
Learning & Development
- •Personal development
- •Extensive further training opportunities
Mentorship & Coaching
- •Bespoke onboarding plan
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Deutsche Börse and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
About the Company
Deutsche Börse
Industry
FinancialServices
Description
The company is a leading clearing house for energy and commodity products in Europe, ensuring secure transaction settlements.
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