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Technical Customer Support Engineer(m/w/x)
Handling technical helicopter incidents, ensuring airworthiness. Aerospace Engineering degree and aviation regulations knowledge required. Individually tailored training program.
Requirements
- Degree in Aerospace Engineering, Engineering Sciences, Mechanical Engineering, or comparable field
- Subject-specific additional qualification or equivalent knowledge
- Knowledge and experience in areas of responsibility
- Experience in customer support
- Knowledge and experience in applying aviation regulations
- Understanding of general helicopter technology, operations, and maintenance
- High reactivity, customer orientation, and strong team skills
- Excellent German and English skills (written and spoken)
- Willingness to travel domestically and internationally
Tasks
- Handle and document technical helicopter incidents and malfunctions
- Analyze and classify technical issues
- Collaborate with stakeholders to develop complex technical solutions
- Provide technical support to maintain helicopter airworthiness
- Identify improvement opportunities based on customer feedback
- Process inquiries related to technical documentation
- Support the documentation team in creating manuals and service bulletins
- Assess reported damages and create repair solutions
- Prepare technical reports based on investigations
- Participate in proposal and presentation preparation
- Take on functional and project-related tasks
- Present work results
Work Experience
- approx. 1 - 4 years
Education
- Vocational certificationOR
- Bachelor's degree
Languages
- German – Business Fluent
- English – Business Fluent
Benefits
Learning & Development
- Individually tailored training program
Informal Culture
- Fair and trustworthy working atmosphere
Team Events
- Regular networking events
Corporate Discounts
- Benefits in health, insurance, and shopping
Retirement Plans
- Company pension scheme
Job Security
- Long-term professional perspective
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Technical Customer Support Engineer(m/w/x)
Handling technical helicopter incidents, ensuring airworthiness. Aerospace Engineering degree and aviation regulations knowledge required. Individually tailored training program.
Requirements
- Degree in Aerospace Engineering, Engineering Sciences, Mechanical Engineering, or comparable field
- Subject-specific additional qualification or equivalent knowledge
- Knowledge and experience in areas of responsibility
- Experience in customer support
- Knowledge and experience in applying aviation regulations
- Understanding of general helicopter technology, operations, and maintenance
- High reactivity, customer orientation, and strong team skills
- Excellent German and English skills (written and spoken)
- Willingness to travel domestically and internationally
Tasks
- Handle and document technical helicopter incidents and malfunctions
- Analyze and classify technical issues
- Collaborate with stakeholders to develop complex technical solutions
- Provide technical support to maintain helicopter airworthiness
- Identify improvement opportunities based on customer feedback
- Process inquiries related to technical documentation
- Support the documentation team in creating manuals and service bulletins
- Assess reported damages and create repair solutions
- Prepare technical reports based on investigations
- Participate in proposal and presentation preparation
- Take on functional and project-related tasks
- Present work results
Work Experience
- approx. 1 - 4 years
Education
- Vocational certificationOR
- Bachelor's degree
Languages
- German – Business Fluent
- English – Business Fluent
Benefits
Learning & Development
- Individually tailored training program
Informal Culture
- Fair and trustworthy working atmosphere
Team Events
- Regular networking events
Corporate Discounts
- Benefits in health, insurance, and shopping
Retirement Plans
- Company pension scheme
Job Security
- Long-term professional perspective
Like this job?
BetaYour Career Agent finds similar jobs for you every day.
About the Company
Guldberg GmbH
Industry
Automotive
Description
Das Unternehmen ist spezialisiert auf Automotive, Schienenfahrzeugtechnik, Anlagenbau, Telekommunikation sowie Banken und Versicherungen.
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