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ASAscent Health Services Switzerland

Technical Customer Success Specialist(m/w/x)

Schaffhausen
Full-timeWith Home OfficeExperienced

You will drive customer value by providing technical support and training across global time zones, ensuring users master the data tools while you help refine the platform's features.

Requirements

  • 1–2 years experience in customer or technical support
  • Ideally VET / EFZ in ICT or comparable qualification
  • Strong English skills and communication confidence
  • Familiarity with PowerBI or SQL as a plus
  • Proficiency in Microsoft Office, Excel, and quick learning
  • Structured, reliable, customer-focused, and proactive mindset
  • Swiss residency and valid work permit

Tasks

  • Serve as a trusted contact for customer inquiries
  • Provide technical support for user needs
  • Guide users through data analytics tools
  • Help customers navigate platform features
  • Create comprehensive training materials
  • Deliver onboarding and ad-hoc training sessions
  • Test new features and resolve reported bugs
  • Analyze customer feedback to improve success strategies
  • Partner with internal teams for seamless experiences
  • Collaborate across time zones for global assistance

Education

Vocational certification

Languages

EnglishBusiness Fluent

Tools & Technologies

PowerBISQLMicrosoft OfficeExcel

Benefits

Flexible Working

  • Work from home option

Healthcare & Fitness

  • Comprehensive health insurance

Mental Health Support

  • 24/7 mental health resources

Other Benefits

  • Swiss and US public holidays

Learning & Development

  • Professional training opportunities

Additional Allowances

  • Personal budget for external courses
  • Annual wellness stipend
  • Monthly transportation allowance
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Ascent Health Services Switzerland and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
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