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Technical Customer Success Specialist(m/w/x)
Description
You will drive customer value by providing technical support and training across global time zones, ensuring users master the data tools while you help refine the platform's features.
Let AI find the perfect jobs for you!
Upload your CV and Nejo AI will find matching job offers for you.
Requirements
- •1–2 years experience in customer or technical support
- •Ideally VET / EFZ in ICT or comparable qualification
- •Strong English skills and communication confidence
- •Familiarity with PowerBI or SQL as a plus
- •Proficiency in Microsoft Office, Excel, and quick learning
- •Structured, reliable, customer-focused, and proactive mindset
- •Swiss residency and valid work permit
Education
Tasks
- •Serve as a trusted contact for customer inquiries
- •Provide technical support for user needs
- •Guide users through data analytics tools
- •Help customers navigate platform features
- •Create comprehensive training materials
- •Deliver onboarding and ad-hoc training sessions
- •Test new features and resolve reported bugs
- •Analyze customer feedback to improve success strategies
- •Partner with internal teams for seamless experiences
- •Collaborate across time zones for global assistance
Tools & Technologies
Languages
English – Business Fluent
Benefits
Flexible Working
- •Work from home option
Healthcare & Fitness
- •Comprehensive health insurance
Mental Health Support
- •24/7 mental health resources
Other Benefits
- •Swiss and US public holidays
Learning & Development
- •Professional training opportunities
Additional Allowances
- •Personal budget for external courses
- •Annual wellness stipend
- •Monthly transportation allowance
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Technical Customer Success Specialist(m/w/x)
The AI Job Search Engine
Description
You will drive customer value by providing technical support and training across global time zones, ensuring users master the data tools while you help refine the platform's features.
Let AI find the perfect jobs for you!
Upload your CV and Nejo AI will find matching job offers for you.
Requirements
- •1–2 years experience in customer or technical support
- •Ideally VET / EFZ in ICT or comparable qualification
- •Strong English skills and communication confidence
- •Familiarity with PowerBI or SQL as a plus
- •Proficiency in Microsoft Office, Excel, and quick learning
- •Structured, reliable, customer-focused, and proactive mindset
- •Swiss residency and valid work permit
Education
Tasks
- •Serve as a trusted contact for customer inquiries
- •Provide technical support for user needs
- •Guide users through data analytics tools
- •Help customers navigate platform features
- •Create comprehensive training materials
- •Deliver onboarding and ad-hoc training sessions
- •Test new features and resolve reported bugs
- •Analyze customer feedback to improve success strategies
- •Partner with internal teams for seamless experiences
- •Collaborate across time zones for global assistance
Tools & Technologies
Languages
English – Business Fluent
Benefits
Flexible Working
- •Work from home option
Healthcare & Fitness
- •Comprehensive health insurance
Mental Health Support
- •24/7 mental health resources
Other Benefits
- •Swiss and US public holidays
Learning & Development
- •Professional training opportunities
Additional Allowances
- •Personal budget for external courses
- •Annual wellness stipend
- •Monthly transportation allowance
About the Company
Ascent Health Services Switzerland
Industry
Pharmaceuticals
Description
Ascent Health Services Switzerland is committed to innovative thinking and championing diverse career paths in the pharmaceutical industry.
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