ecosio
Team Lead Customer Success Management(m/w/x)
Full-timeWith HomeofficeManagement
Wien, München
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TITime for Nature GmbH
Teamlead Customer Experience(m/w/x)
Wien
from 56,000 / year
Full-timeWith Home OfficeSenior
AI/ML
Nejo AI Summary
Driving Freshdesk integration into Shopify, managing CX unit with KPIs for a D2C brand. Initial leadership experience and strong Shopify/Freshdesk knowledge required. MacBook provided, flexible home office.
Requirements
- Relevant experience in e-commerce operations, customer support, or process-driven environments (ideally)
- Initial leadership experience
- Ability to guide teams through change and growth
- Strong hands-on Shopify experience (migration experience a plus)
- Very good knowledge of Freshdesk or comparable support tool
- Experience with ERP systems (ideally Odoo)
- Solid understanding of API-based integrations and automations
- Proven experience in process optimization
- Proven experience in scaling support or operations functions
- Analytical mindset
- Strong Excel/data skills for KPI analysis and forecasting
- Strong operational focus
- Ability to structure, improve, and document processes
- Excellent German language skills
- Very good English language skills
- French language skills (a plus)
Tasks
- Develop a long-term CX vision
- Manage the unit using modern KPIs
- Strengthen CX as a strategic business partner
- Plan Freshdesk integration into Shopify
- Implement Freshdesk integration into Shopify
- Select Shopify apps for process optimization
- Expand AI-supported chatbots
- Expand Help Centers
- Expand automated workflows
- Expand dynamic FAQs
- Identify automation potential
- Improve processes for operational efficiency
- Provide disciplinary team leadership
- Transform the team to new role profiles
- Educate the team
- Iterate ideal team setup
- Foster a learning culture
- Develop technical competence
- Promote a digital mindset
- Collaborate with Returns and Dispatch
- Collaborate with Content and Product teams
- Collaborate with Logistics
- Lead cross-departmental customer projects
- Participate in roadmap meetings
- Participate in strategy meetings
Work Experience
- 2 - 5 years
Education
- Vocational certificationOR
- Bachelor's degreeOR
- Master's degree
Languages
- German – Business Fluent
- English – Business Fluent
- French – Basic
Tools & Technologies
- Shopify
- Freshdesk
- ERP systems
- Odoo
- API
- Excel
Benefits
Flexible Working
- Flexitime work model
- Home office option
Team Events
- Annual company events
- Regular team events
Modern Equipment
- MacBook
Corporate Discounts
- Employee discounts
Mentorship & Coaching
- Extensive onboarding
- Buddy program
- Personal growth opportunities
Diverse Work
- Exciting tasks
Snacks & Drinks
- Fresh fruits
- Coffee, tea, milk
Free or Subsidized Food
- Subsidized meals
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Time for Nature GmbH and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
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TITime for Nature GmbH
Teamlead Customer Experience(m/w/x)
Wien
from 56,000 / year
Full-timeWith Home OfficeSenior
AI/ML
Nejo AI Summary
Driving Freshdesk integration into Shopify, managing CX unit with KPIs for a D2C brand. Initial leadership experience and strong Shopify/Freshdesk knowledge required. MacBook provided, flexible home office.
Requirements
- Relevant experience in e-commerce operations, customer support, or process-driven environments (ideally)
- Initial leadership experience
- Ability to guide teams through change and growth
- Strong hands-on Shopify experience (migration experience a plus)
- Very good knowledge of Freshdesk or comparable support tool
- Experience with ERP systems (ideally Odoo)
- Solid understanding of API-based integrations and automations
- Proven experience in process optimization
- Proven experience in scaling support or operations functions
- Analytical mindset
- Strong Excel/data skills for KPI analysis and forecasting
- Strong operational focus
- Ability to structure, improve, and document processes
- Excellent German language skills
- Very good English language skills
- French language skills (a plus)
Tasks
- Develop a long-term CX vision
- Manage the unit using modern KPIs
- Strengthen CX as a strategic business partner
- Plan Freshdesk integration into Shopify
- Implement Freshdesk integration into Shopify
- Select Shopify apps for process optimization
- Expand AI-supported chatbots
- Expand Help Centers
- Expand automated workflows
- Expand dynamic FAQs
- Identify automation potential
- Improve processes for operational efficiency
- Provide disciplinary team leadership
- Transform the team to new role profiles
- Educate the team
- Iterate ideal team setup
- Foster a learning culture
- Develop technical competence
- Promote a digital mindset
- Collaborate with Returns and Dispatch
- Collaborate with Content and Product teams
- Collaborate with Logistics
- Lead cross-departmental customer projects
- Participate in roadmap meetings
- Participate in strategy meetings
Work Experience
- 2 - 5 years
Education
- Vocational certificationOR
- Bachelor's degreeOR
- Master's degree
Languages
- German – Business Fluent
- English – Business Fluent
- French – Basic
Tools & Technologies
- Shopify
- Freshdesk
- ERP systems
- Odoo
- API
- Excel
Benefits
Flexible Working
- Flexitime work model
- Home office option
Team Events
- Annual company events
- Regular team events
Modern Equipment
- MacBook
Corporate Discounts
- Employee discounts
Mentorship & Coaching
- Extensive onboarding
- Buddy program
- Personal growth opportunities
Diverse Work
- Exciting tasks
Snacks & Drinks
- Fresh fruits
- Coffee, tea, milk
Free or Subsidized Food
- Subsidized meals
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Time for Nature GmbH and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
About the Company
Time for Nature GmbH
Industry
Retail
Description
Das Unternehmen kreiert einzigartige Stücke der Natur und ist eine der erfolgreichsten D2C-Marken in DACH mit Uhren, Schmuck und Accessoires.
Not a perfect match?
- ecosio
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