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Sonar
20d ago

Support Engineer(m/w/x)

Genf
Full-timeWith Home OfficeExperienced

Description

As a Support Engineer, you will play a vital role in helping customers integrate Sonar's solutions into their development processes. Your day-to-day responsibilities will involve resolving technical issues, collaborating with teams to enhance customer experiences, and advocating for customer feedback to influence product development.

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Requirements

  • •3-5 years of experience in supporting, maintaining, and delivering high-quality software
  • •2+ years experience using or administrating a DevOps pipeline
  • •Working knowledge of local and cloud-based software deployment platforms and technologies
  • •Investigation skills to understand problems in context
  • •Team player with feedback and knowledge sharing skills
  • •Can-do attitude towards challenging status quo and contributing to improvements
  • •Excellent English verbal and written communication skills

Work Experience

3 - 5 years

Tasks

  • •Help customers integrate solutions into their development pipeline
  • •Assist with technical integration in developer IDEs and ALMs
  • •Support integration with Continuous Integration processes
  • •Facilitate integration with software lifecycle tools
  • •Guide integration with existing business applications
  • •Resolve technical issues by qualifying customer concerns
  • •Conduct in-depth technical investigations
  • •Manage customer relationships throughout the resolution process
  • •Collaborate with Sales and Consultants to enhance customer experience
  • •Gather and refine customer feedback for product discussions
  • •Contribute to shaping product evolution

Tools & Technologies

GitSVNVisual StudioIntelliJJenkins PipelinesAzure DevOpsBitBucketGitLabLinuxWindowsDockerKubernetesAWSAzure

Languages

English – Business Fluent

Benefits

Flexible Working

  • •Flexible work policy
  • •Work-life balance

Learning & Development

  • •Continuous education

Other Benefits

  • •Diversity, Equity, and Inclusion
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Sonar and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
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