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Support Engineer(m/w/x)
AI-driven drug discovery support, troubleshooting complex biological modeling issues. macOS/Linux hardware/software support and scripting skills essential. 3 days in office, disability accommodation.
Requirements
- Troubleshooting and problem-solving skills
- Google access provisioning and permission lifecycle
- Excellent communication skills (written and verbal)
- Hardware and software support experience (macOS, Linux essential)
- Scripting and automation tools experience (Bash, Python etc.)
- IT equipment setup and employee off-boarding knowledge
- 3rd party tools and APIs management and integration experience
- Ticketing systems experience
- Independent and team work ability
- Strong customer service orientation
- Task prioritization and management ability
- Desire to learn and grow
- Knowledge of security best practices
- Developer experience tools experience
- Excellent documentation skills (accuracy and clarity)
Tasks
- Provide technical support
- Troubleshoot complex issues
- Implement solutions
- Develop automation tools
- Maintain automation tools
- Integrate third-party tools
- Integrate APIs
- Enhance system functionality
- Collaborate with teams
- Resolve technical issues
- Improve processes
- Document technical solutions
- Create knowledge base articles
- Assist with technical onboarding
- Ensure new employees have tools
- Ensure new employees have access
- Work with vendors
- Work with partners
- Deliver shared technology
- Deliver communication services
- Develop internal support workflows
- Maintain internal support workflows
- Develop vendor engagement processes
- Maintain vendor engagement processes
Work Experience
- approx. 1 - 4 years
Education
- Vocational certificationOR
- Bachelor's degreeOR
- Master's degree
Languages
- English – Business Fluent
Tools & Technologies
- Google access provisioning
- Bash
- Python
- 3rd party tools
- APIs
- Ticketing systems
- Developer experience tools
Benefits
Other Benefits
- 3 days in office
- Disability accommodation
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Support Engineer(m/w/x)
AI-driven drug discovery support, troubleshooting complex biological modeling issues. macOS/Linux hardware/software support and scripting skills essential. 3 days in office, disability accommodation.
Requirements
- Troubleshooting and problem-solving skills
- Google access provisioning and permission lifecycle
- Excellent communication skills (written and verbal)
- Hardware and software support experience (macOS, Linux essential)
- Scripting and automation tools experience (Bash, Python etc.)
- IT equipment setup and employee off-boarding knowledge
- 3rd party tools and APIs management and integration experience
- Ticketing systems experience
- Independent and team work ability
- Strong customer service orientation
- Task prioritization and management ability
- Desire to learn and grow
- Knowledge of security best practices
- Developer experience tools experience
- Excellent documentation skills (accuracy and clarity)
Tasks
- Provide technical support
- Troubleshoot complex issues
- Implement solutions
- Develop automation tools
- Maintain automation tools
- Integrate third-party tools
- Integrate APIs
- Enhance system functionality
- Collaborate with teams
- Resolve technical issues
- Improve processes
- Document technical solutions
- Create knowledge base articles
- Assist with technical onboarding
- Ensure new employees have tools
- Ensure new employees have access
- Work with vendors
- Work with partners
- Deliver shared technology
- Deliver communication services
- Develop internal support workflows
- Maintain internal support workflows
- Develop vendor engagement processes
- Maintain vendor engagement processes
Work Experience
- approx. 1 - 4 years
Education
- Vocational certificationOR
- Bachelor's degreeOR
- Master's degree
Languages
- English – Business Fluent
Tools & Technologies
- Google access provisioning
- Bash
- Python
- 3rd party tools
- APIs
- Ticketing systems
- Developer experience tools
Benefits
Other Benefits
- 3 days in office
- Disability accommodation
Like this job?
BetaYour Career Agent finds similar jobs for you every day.
About the Company
Isomorphic Labs
Industry
Pharmaceuticals
Description
The company is applying frontier AI to unlock deeper scientific insights and accelerate drug discovery.
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