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ISIsomorphic Labs

Support Engineer(m/w/x)

Lausanne
Full-timeOn-siteExperienced
AI/ML
Data Science

AI-driven drug discovery support, troubleshooting complex biological modeling issues. macOS/Linux hardware/software support and scripting skills essential. 3 days in office, disability accommodation.

Requirements

  • Troubleshooting and problem-solving skills
  • Google access provisioning and permission lifecycle
  • Excellent communication skills (written and verbal)
  • Hardware and software support experience (macOS, Linux essential)
  • Scripting and automation tools experience (Bash, Python etc.)
  • IT equipment setup and employee off-boarding knowledge
  • 3rd party tools and APIs management and integration experience
  • Ticketing systems experience
  • Independent and team work ability
  • Strong customer service orientation
  • Task prioritization and management ability
  • Desire to learn and grow
  • Knowledge of security best practices
  • Developer experience tools experience
  • Excellent documentation skills (accuracy and clarity)

Tasks

  • Provide technical support
  • Troubleshoot complex issues
  • Implement solutions
  • Develop automation tools
  • Maintain automation tools
  • Integrate third-party tools
  • Integrate APIs
  • Enhance system functionality
  • Collaborate with teams
  • Resolve technical issues
  • Improve processes
  • Document technical solutions
  • Create knowledge base articles
  • Assist with technical onboarding
  • Ensure new employees have tools
  • Ensure new employees have access
  • Work with vendors
  • Work with partners
  • Deliver shared technology
  • Deliver communication services
  • Develop internal support workflows
  • Maintain internal support workflows
  • Develop vendor engagement processes
  • Maintain vendor engagement processes

Work Experience

  • approx. 1 - 4 years

Education

  • Vocational certificationOR
  • Bachelor's degreeOR
  • Master's degree

Languages

  • EnglishBusiness Fluent

Tools & Technologies

  • Google access provisioning
  • Bash
  • Python
  • 3rd party tools
  • APIs
  • Ticketing systems
  • Developer experience tools

Benefits

Other Benefits

  • 3 days in office
  • Disability accommodation
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Isomorphic Labs and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.

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