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NetApp, Inc.
2mo ago

Support Account Manager(m/w/x)

Stuttgart, München
Full-timeOn-siteSenior

Description

As a Support Account Manager, you will blend technical expertise with customer success skills, guiding clients to maximize their use of NetApp solutions while managing escalations and fostering strong relationships with stakeholders.

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Requirements

  • •Bachelor’s degree or equivalent experience
  • •5–7 years in customer-facing technical roles
  • •Technical proficiency in NetApp products or enterprise IT
  • •Strong communication and relationship-building skills
  • •Ability to manage multiple priorities in dynamic environments
  • •Data analysis and strategic recommendation skills
  • •Proficiency in MS Office; experience with Gainsight, Salesforce, or similar tools
  • •Ability to work independently and collaboratively; project management familiarity
  • •Language proficiency in German and English

Education

Bachelor's degree

Work Experience

5 - 7 years

Tasks

  • •Advise customers on NetApp products and services
  • •Build and maintain relationships with technical stakeholders
  • •Oversee onboarding and adoption processes
  • •Manage capacity effectively
  • •Conduct technical health checks
  • •Handle escalations promptly
  • •Utilize data insights for proactive risk mitigation
  • •Assess and optimize customer NetApp assets
  • •Collaborate with Renewal Specialists and Sales for renewals
  • •Support expansion opportunities
  • •Develop and share technical best practices
  • •Lead strategic initiatives for customer success
  • •Work cross-functionally with internal teams and customer stakeholders

Tools & Technologies

NetApp productsGainsightSalesforceMS Office

Languages

German – Business Fluent

English – Business Fluent

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