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SASAP

Success Plan Manager(m/w/x)

Zürich
Full-timeWith Home OfficeJunior

Translating customer objectives into outcome-driven success activities for SAP solutions. 1-3 years consulting or project management experience required. Two-week immersive program in San Ramon, California.

Requirements

  • STEM degree or equivalent technology experience
  • 1–3 years as Functional/Technical Consultant or project management
  • Hands-on exposure to solution implementation, integrations, and basic cloud/modernization patterns
  • Proven focus on customer value
  • SAP solution architecture knowledge (S/4HANA, HANA, SAP BTP, Cloud/SaaS)
  • Awareness of governance, risk mitigation, performance, security, and disaster recovery
  • Translate business needs into technical/functional requirements and roadmaps
  • Strong communicator and relationship builder
  • Customer-facing with enablement skills and experience working with various teams
  • Proficiency in English

Tasks

  • Translate customer business objectives into structured success activities
  • Support outcome-driven Success Plans aligned to customer priorities
  • Contribute to governance, cadence management, and value discussions
  • Collaborate across SAP delivery, architecture, and adoption teams
  • Apply SAP’s Success Plan methodology consistently and at scale
  • Complete a structured 12-month learn-and-apply academy program
  • Participate in classroom learning, simulations, and real-customer engagement scenarios
  • Support Success Plan execution under guidance of experienced managers
  • Develop and maintain customer success documentation
  • Prepare materials for governance meetings, including quarterly reviews and steering sessions
  • Track adoption milestones, consumption indicators, and value realization inputs
  • Participate in proactive risk identification and escalation preparation
  • Collaborate with Customer Engagement Partners, Enterprise Architects, Data Architects, Success Experts, and delivery teams
  • Learn and apply SAP’s integrated toolchain including HEP, dashboards, Cloud ALM, and customer insights tools
  • Contribute to continuous improvement of engagement quality and customer experience
  • Support executive-level customer relationships built on trust, transparency, and consistent delivery quality
  • Ensure disciplined planning, execution, and follow-up across all Success Plan activities
  • Provide clear, concise, and value-based executive communications and reporting
  • Coordinate internal SAP stakeholders to ensure clarity of roles, responsibilities, and ownership
  • Align customer priorities with SAP recommendations and delivered outcomes
  • Uphold SAP standards for service quality, governance, and customer engagement excellence

Work Experience

  • 1 - 3 years

Education

  • Bachelor's degree

Languages

  • EnglishBusiness Fluent

Tools & Technologies

  • S/4HANA
  • HANA
  • SAP BTP
  • Cloud/SaaS

Benefits

Flexible Working

  • Hybrid work setup
  • Flexible working models

Learning & Development

  • Two-week immersive program in San Ramon, California
  • Constant learning and skill growth
  • Dynamic learning environment

Other Benefits

  • Great benefits
  • Customer collaboration
  • Hands-on experience with cloud solutions
  • Equal Employment Opportunity
  • Accessibility accommodations

Mentorship & Coaching

  • Team support for growth

Startup Environment

  • Global network building

Competitive Pay

  • Competitive pay

Informal Culture

  • Culture of inclusion

Healthcare & Fitness

  • Focus on health and well-being
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of SAP and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.

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