Description

In this role, you will be a trusted advisor, helping customers maximize their investment in SAP solutions. Your day-to-day responsibilities will involve building strong relationships, identifying new opportunities, and ensuring customer satisfaction through effective support and crisis management.

Requirements

• •Strong executive presence and relationship building skills
• •Deep knowledge of business models, strategies, and processes
• •Proven ability to handle difficult customer situations
• •3+ years experience with cloud software solutions
• •Expert level buying center/Lines of Business domain expertise
• •Ability to apply risk-mitigation strategies
• •Knowledge of SAP solutions portfolio
• •Some technical understanding for assigned solution area
• •Bachelor's degree or equivalent
• •Experience in business software
• •Knowledge of SAAS and IAAS processes
• •Strong program/project management and governance skills
• •Expert commercial/deal support skills
• •Relationship-driven mindset with excellent communication skills
• •Experience driving renewals, expansions, and up-sells
• •S/4HANA and/or Office of the CFO background desired
• •Fluent in English and German

Tasks

• •Build deep executive relationships with customers
• •Act as a trusted advisor to maximize customer lifetime value
• •Identify opportunities for customers to leverage new or expanded SAP solutions
• •Mitigate churn and manage renewals of SAP solutions and services
• •Identify sales leads and support expansion and upsell efforts
• •Manage crises and de-escalate customer situations
• •Drive renewals, expansions, and upsells of subscription or perpetual license-based solutions
• •Coordinate with SAP MU leadership, account teams, industry teams, and solution management

Tools & Technologies

Benefits