TE Connectivity
Sr Dir Operations(m/w/x)
Full-timeOn-siteSenior
Schaffhausen
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JOJohnson Controls
Service Operations Excellence Manager, Controls (EMEA)(m/w/x)
Schaffhausen
Full-timeOn-siteSenior
AI/ML
Nejo AI Summary
Standardizing Order-to-Cash processes for building technologies across EMEA. 8-12 years service operations experience required. Career development opportunities.
Requirements
- Bachelor’s degree in Engineering or related field
- 8–12 years of experience in service operations, project management, or operational excellence
- Track record of improving performance across multiple countries or regions
- Strong understanding of Order‑to‑Cash processes, backlog management and service delivery
- Experience in industrial, building technologies, HVAC or controls environments is an advantage
- Familiarity with Lean, Kaizen or Six Sigma methodologies
- Proficiency with CRM/ERP tools, ideally Salesforce
- Excellent communication, stakeholder management and influencing skills
- Ability to operate effectively in a matrix environment
Tasks
- Drive key service KPIs across the region
- Establish strong performance routines with country leaders
- Ensure continuous improvement
- Standardize the O2C process across EMEA
- Shorten cycle times from order intake to cash
- Partner with Finance to improve revenue recognition
- Eliminate inefficiencies
- Develop and deploy unified Service Operating Procedures
- Improve field productivity by simplifying processes
- Ensure best-practice adoption
- Strengthen execution quality
- Improve on-time delivery
- Reduce delays and margin erosion
- Increase visibility into risks
- Implement corrective actions across teams
- Build unified KPI dashboards
- Establish consistent reporting standards
- Leverage digital tools to support decision making
- Lead Lean, Kaizen, and other improvement initiatives
- Drive transformation across Service, Sales, Finance, and Operations
- Promote a culture of accountability and ownership
Work Experience
- 8 - 12 years
Education
- Bachelor's degree
Languages
- English – Business Fluent
Tools & Technologies
- Salesforce
- Lean
- Kaizen
- Six Sigma
Benefits
Career Advancement
- Career development
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Johnson Controls and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
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JOJohnson Controls
Service Operations Excellence Manager, Controls (EMEA)(m/w/x)
Schaffhausen
Full-timeOn-siteSenior
AI/ML
Nejo AI Summary
Standardizing Order-to-Cash processes for building technologies across EMEA. 8-12 years service operations experience required. Career development opportunities.
Requirements
- Bachelor’s degree in Engineering or related field
- 8–12 years of experience in service operations, project management, or operational excellence
- Track record of improving performance across multiple countries or regions
- Strong understanding of Order‑to‑Cash processes, backlog management and service delivery
- Experience in industrial, building technologies, HVAC or controls environments is an advantage
- Familiarity with Lean, Kaizen or Six Sigma methodologies
- Proficiency with CRM/ERP tools, ideally Salesforce
- Excellent communication, stakeholder management and influencing skills
- Ability to operate effectively in a matrix environment
Tasks
- Drive key service KPIs across the region
- Establish strong performance routines with country leaders
- Ensure continuous improvement
- Standardize the O2C process across EMEA
- Shorten cycle times from order intake to cash
- Partner with Finance to improve revenue recognition
- Eliminate inefficiencies
- Develop and deploy unified Service Operating Procedures
- Improve field productivity by simplifying processes
- Ensure best-practice adoption
- Strengthen execution quality
- Improve on-time delivery
- Reduce delays and margin erosion
- Increase visibility into risks
- Implement corrective actions across teams
- Build unified KPI dashboards
- Establish consistent reporting standards
- Leverage digital tools to support decision making
- Lead Lean, Kaizen, and other improvement initiatives
- Drive transformation across Service, Sales, Finance, and Operations
- Promote a culture of accountability and ownership
Work Experience
- 8 - 12 years
Education
- Bachelor's degree
Languages
- English – Business Fluent
Tools & Technologies
- Salesforce
- Lean
- Kaizen
- Six Sigma
Benefits
Career Advancement
- Career development
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Johnson Controls and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
About the Company
Johnson Controls
Industry
Engineering
Description
Das Unternehmen bietet spannende Projekte und internationale Perspektiven in der Gebäudetechnik.
Not a perfect match?
- TE Connectivity
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