e-shelter security services GmbH & Co.KG
Service Manager(m/w/x)
Full-timeOn-siteExperienced
Frankfurt am Main
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ARAriston Group
Service Manager Industry(m/w/x)
Mörfelden
Full-timeOn-siteSenior
Nejo AI Summary
Leadership of field service and dispatching teams for industrial burner systems and combustion technology. Several years of leadership experience in industrial field operations required. Short decision-making paths, 30 days vacation, company car for private use.
Requirements
- Technical training, engineering degree, or comparable qualification
- Several years of industrial service experience
- Leadership experience in service or field operations
- Strong leadership, communication, and organizational skills
- Experience with KPIs and performance management
- Process affinity and service workflow optimization experience
- Structured, solution-oriented, and customer-focused mindset
- Proficiency in ERP or service management systems
- Willingness to travel to a moderate extent
- Business-fluent German and fluent English skills
- Technische Ausbildung, Studium oder vergleichbare Qualifikation
- Mehrjährige Erfahrung im industriellen Serviceumfeld
- Nachweisbare Führungserfahrung im Service oder Außendienst
- Starke Führungs-, Kommunikations- und Organisationskompetenz
- Erfahrung mit Kennzahlen und Performance-Steuerung
- Prozessaffinität und Erfahrung in Serviceablaufoptimierung
- Strukturierte, lösungsorientierte und kundenorientierte Arbeitsweise
- Sicherer Umgang mit ERP-/Service-Management-Systemen
- Reisebereitschaft in moderatem Umfang
- Verhandlungssicheres Deutsch und fließendes Englisch
Tasks
- Lead and develop the industrial burner service team
- Manage and develop the dispatching department
- Shape the service and growth strategy
- Optimize service operations for quality and cost
- Maximize customer satisfaction within service operations
- Expand and qualify the service team
- Monitor and develop relevant service KPIs
- Analyze and improve service processes and workflows
- Collaborate with Sales, Production, and Technical Order Processing
- Ensure resource planning through industrial dispatching
- Coordinate deployment planning for service technicians
- Resolve complex technical issues and escalation cases
- Standardize service offerings and documentation
- Manage the industrial service budget in Germany
Work Experience
- approx. 4 - 6 years
Education
- Vocational certificationOR
- Bachelor's degree
Languages
- German – Business Fluent
- English – Business Fluent
Tools & Technologies
- ERP
- service management systems
Benefits
Purpose-Driven Work
- Responsible leadership position
Other Benefits
- Team and process development
- Challenging industrial environment
- JobRad partnership
Startup Environment
- Short decision-making paths
Informal Culture
- Collaborative working atmosphere
Competitive Pay
- Attractive compensation
More Vacation Days
- Vacation bonus
- 30 days vacation
- Special leave
- Christmas and New Year's off
Bonuses & Incentives
- Christmas bonus
Mentorship & Coaching
- Structured onboarding
Learning & Development
- Individual development opportunities
Company Vehicle
- Company car
Modern Equipment
- Modern technical equipment
Family Support
- Paid child sick days
Retirement Plans
- Employer-funded pension scheme
Healthcare & Fitness
- Company health insurance
- Company doctor
- Health management
Corporate Discounts
- Employee discounts
- Corporate benefits
Team Events
- Company events
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Ariston Group and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
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ARAriston Group
Service Manager Industry(m/w/x)
Mörfelden
Full-timeOn-siteSenior
Nejo AI Summary
Leadership of field service and dispatching teams for industrial burner systems and combustion technology. Several years of leadership experience in industrial field operations required. Short decision-making paths, 30 days vacation, company car for private use.
Requirements
- Technical training, engineering degree, or comparable qualification
- Several years of industrial service experience
- Leadership experience in service or field operations
- Strong leadership, communication, and organizational skills
- Experience with KPIs and performance management
- Process affinity and service workflow optimization experience
- Structured, solution-oriented, and customer-focused mindset
- Proficiency in ERP or service management systems
- Willingness to travel to a moderate extent
- Business-fluent German and fluent English skills
- Technische Ausbildung, Studium oder vergleichbare Qualifikation
- Mehrjährige Erfahrung im industriellen Serviceumfeld
- Nachweisbare Führungserfahrung im Service oder Außendienst
- Starke Führungs-, Kommunikations- und Organisationskompetenz
- Erfahrung mit Kennzahlen und Performance-Steuerung
- Prozessaffinität und Erfahrung in Serviceablaufoptimierung
- Strukturierte, lösungsorientierte und kundenorientierte Arbeitsweise
- Sicherer Umgang mit ERP-/Service-Management-Systemen
- Reisebereitschaft in moderatem Umfang
- Verhandlungssicheres Deutsch und fließendes Englisch
Tasks
- Lead and develop the industrial burner service team
- Manage and develop the dispatching department
- Shape the service and growth strategy
- Optimize service operations for quality and cost
- Maximize customer satisfaction within service operations
- Expand and qualify the service team
- Monitor and develop relevant service KPIs
- Analyze and improve service processes and workflows
- Collaborate with Sales, Production, and Technical Order Processing
- Ensure resource planning through industrial dispatching
- Coordinate deployment planning for service technicians
- Resolve complex technical issues and escalation cases
- Standardize service offerings and documentation
- Manage the industrial service budget in Germany
Work Experience
- approx. 4 - 6 years
Education
- Vocational certificationOR
- Bachelor's degree
Languages
- German – Business Fluent
- English – Business Fluent
Tools & Technologies
- ERP
- service management systems
Benefits
Purpose-Driven Work
- Responsible leadership position
Other Benefits
- Team and process development
- Challenging industrial environment
- JobRad partnership
Startup Environment
- Short decision-making paths
Informal Culture
- Collaborative working atmosphere
Competitive Pay
- Attractive compensation
More Vacation Days
- Vacation bonus
- 30 days vacation
- Special leave
- Christmas and New Year's off
Bonuses & Incentives
- Christmas bonus
Mentorship & Coaching
- Structured onboarding
Learning & Development
- Individual development opportunities
Company Vehicle
- Company car
Modern Equipment
- Modern technical equipment
Family Support
- Paid child sick days
Retirement Plans
- Employer-funded pension scheme
Healthcare & Fitness
- Company health insurance
- Company doctor
- Health management
Corporate Discounts
- Employee discounts
- Corporate benefits
Team Events
- Company events
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Ariston Group and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
Like this job?
BetaYour Career Agent finds similar jobs for you every day.
About the Company
Ariston Group
Industry
Manufacturing
Description
Die Gruppe ist ein führender Anbieter nachhaltiger Wärmepumpen und bietet Lösungen für Warmwasser, Raumheizung und Luftaufbereitung.
Not a perfect match?
- e-shelter security services GmbH & Co.KG
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Full-timeOn-siteExperiencedFrankfurt am Main - expert-careers
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Industrie Servicetechniker(m/w/x)
Full-timeOn-siteNot specifiedMörfelden - Valmet
Senior Manager, PEC Sales and Services CEN(m/w/x)
Full-timeOn-siteManagementDarmstadt - GWH WohnWerk GmbH
Betriebsleiter für Sanitär/Heizung/Klima (SHK)(m/w/x)
Full-timeOn-siteSeniorKassel, Frankfurt am Main