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IKIKEA

Service Execution Team Leader(m/w/x)

Basel
Full-timeOn-siteSenior

Leading a service execution team for a global home furnishing company. Proven leadership experience in customer service or logistics required. 28 vacation days, 85%-100% travel ticket subsidy.

Requirements

  • Relevant experience in customer service or logistics
  • Proven performance in customer service or logistics
  • Experience in a retail environment (ideal)
  • Proven leadership experience
  • Outstanding team leadership ability
  • Strong customer mindset
  • Passion for exceptional service delivery
  • Passion for logistics
  • Ability to work in fast-paced omnichannel environment
  • Adaptability to changing omnichannel environment
  • Proactive problem-solving skills
  • Ability to handle challenging situations
  • Strong organizational skills
  • Ability to manage multiple tasks
  • Availability for weekend work
  • Availability for early mornings
  • Availability for late evenings
  • Clear and targeted communication in Local language
  • Clear and targeted communication in English

Tasks

  • Lead and inspire the Service Execution team
  • Empower the team to achieve outstanding results
  • Ensure smooth and efficient daily operations
  • Develop and implement customer satisfaction strategies
  • Monitor and analyze KPIs for improvement
  • Promote a customer-focused culture
  • Collaborate with customer service and partners
  • Train and mentor team members
  • Support team members to reach their potential

Work Experience

  • approx. 4 - 6 years

Education

  • High school diploma

Languages

  • EnglishBusiness Fluent
  • localNative

Benefits

Generous Parental Leave

  • 8 weeks paid parental leave for fathers
  • 20 weeks paid parental leave for mothers

Corporate Discounts

  • 15% staff discount

Public Transport Subsidies

  • 85%-100% yearly travel ticket subsidy

Parking & Commuter Benefits

  • Free parking facilities

Learning & Development

  • Unlimited LinkedIn learning access

Free or Subsidized Food

  • Affordable and healthy staff canteen meals

Bonuses & Incentives

  • Bonus payments

Career Advancement

  • Career development opportunities
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of IKEA and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.

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