CVS engineering GmbH
Customer Care Team Lead(m/w/x)
Full-timeOn-siteExperienced
Rheinfelden (Baden)
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Leading a service execution team at a global home furnishing company. Proven leadership experience in customer service or logistics required. 28 vacation days, 85%-100% travel ticket subsidy.
Requirements
- Relevant experience in customer service or logistics
- Proven performance in customer service or logistics
- Experience in a retail environment (ideal)
- Proven leadership experience
- Outstanding team leadership ability
- Strong customer mindset
- Passion for delivering exceptional service
- Passion for logistics
- Working in fast-paced omnichannel environment
- Working in constantly changing omnichannel environment
- Proactive problem-solving skills
- Ability to handle challenging situations
- Strong organizational skills
- Ability to manage multiple tasks simultaneously
- Availability to work weekends
- Availability to work early mornings
- Availability to work late evenings
- Clear and targeted communication in Local language
- Clear and targeted communication in English
- Communication with diverse people in various situations
Tasks
- Lead and inspire the Service Execution team
- Empower the team to achieve outstanding results
- Ensure smooth and efficient service execution
- Develop strategies to enhance customer satisfaction
- Monitor and analyze KPIs for improvement
- Promote a culture of customer focus
- Collaborate with customer service departments
- Optimize processes with service partners
- Train and mentor team members
- Support team members to reach their potential
Work Experience
- approx. 1 - 4 years
Education
- High school diploma
Languages
- English – Business Fluent
- local – Business Fluent
Benefits
Generous Parental Leave
- 8 weeks paid parental leave for fathers
- 20 weeks paid parental leave for mothers
Corporate Discounts
- 15% staff discount
Public Transport Subsidies
- 85%-100% yearly travel ticket subsidy
Parking & Commuter Benefits
- Free parking facilities
Learning & Development
- Unlimited LinkedIn learning access
Free or Subsidized Food
- Affordable and healthy staff canteen meals
Bonuses & Incentives
- Bonus payments
Career Advancement
- Career development opportunities
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of IKEA and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
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Leading a service execution team at a global home furnishing company. Proven leadership experience in customer service or logistics required. 28 vacation days, 85%-100% travel ticket subsidy.
Requirements
- Relevant experience in customer service or logistics
- Proven performance in customer service or logistics
- Experience in a retail environment (ideal)
- Proven leadership experience
- Outstanding team leadership ability
- Strong customer mindset
- Passion for delivering exceptional service
- Passion for logistics
- Working in fast-paced omnichannel environment
- Working in constantly changing omnichannel environment
- Proactive problem-solving skills
- Ability to handle challenging situations
- Strong organizational skills
- Ability to manage multiple tasks simultaneously
- Availability to work weekends
- Availability to work early mornings
- Availability to work late evenings
- Clear and targeted communication in Local language
- Clear and targeted communication in English
- Communication with diverse people in various situations
Tasks
- Lead and inspire the Service Execution team
- Empower the team to achieve outstanding results
- Ensure smooth and efficient service execution
- Develop strategies to enhance customer satisfaction
- Monitor and analyze KPIs for improvement
- Promote a culture of customer focus
- Collaborate with customer service departments
- Optimize processes with service partners
- Train and mentor team members
- Support team members to reach their potential
Work Experience
- approx. 1 - 4 years
Education
- High school diploma
Languages
- English – Business Fluent
- local – Business Fluent
Benefits
Generous Parental Leave
- 8 weeks paid parental leave for fathers
- 20 weeks paid parental leave for mothers
Corporate Discounts
- 15% staff discount
Public Transport Subsidies
- 85%-100% yearly travel ticket subsidy
Parking & Commuter Benefits
- Free parking facilities
Learning & Development
- Unlimited LinkedIn learning access
Free or Subsidized Food
- Affordable and healthy staff canteen meals
Bonuses & Incentives
- Bonus payments
Career Advancement
- Career development opportunities
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of IKEA and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
Like this job?
BetaYour Career Agent finds similar jobs for you every day.
About the Company
IKEA
Industry
Retail
Description
Das Unternehmen bietet schöne Einrichtungsprodukte und -lösungen, hergestellt mit Rücksicht auf unseren Planeten.
Not a perfect match?
- CVS engineering GmbH
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Full-timeOn-siteExperiencedRheinfelden (Baden) - Vitra
Stellvertretende Teamleitung Ersatzteilmanagement(m/w/x)
Full-timeOn-siteSeniorWeil am Rhein - Endress+Hauser InfoServe GmbH+Co. KG
Teamleiter Logistik - Bereich Warenausgang(m/w/x)
Full-timeOn-siteManagementMaulburg - Abercrombie & Fitch Co.
Store Manager(m/w/x)
Full-timeOn-siteManagementBasel - IKEA
Store Graphic Communication Leader(m/w/x)
Full-timeOn-siteSeniorBasel