Unbekannt
ITIL 3/4 Experte(m/w/x)
Full-timeOn-siteManagement
Berlin, Hamburg
New Job?Nejo!
The AI Job Search Engine
NT
NTT DATAService Delivery Specialist(m/w/x)
Teltow
Full-timeOn-siteExperienced
Description
You will drive client success by overseeing managed services contracts, ensuring every deliverable meets high-quality standards while proactively managing relationships and technical projects.
Let AI find the perfect jobs for you!
Upload your CV and Nejo AI will find matching job offers for you.
Requirements
- •Passion for service delivery management
- •Analytical mindset and strong initiative
- •Understanding of managed services
- •Seasoned proficiency in project management
- •Good communication and negotiation skills
- •Client centricity and relationship management
- •Business and financial acumen
- •Familiarity with ITIL frameworks
- •Exceptional organizational skills
- •Ability to work collaboratively
- •Adaptability and customer-focused mindset
- •Degree in IT, Business, or equivalent
- •Relevant ITIL certification preferred
- •Relevant project management certification preferred
- •Experience in managed services environment
- •Experience in service delivery
- •Experience meeting SLAs and quality standards
- •Experience in service delivery alignment
- •Experience in monitoring contract performance
- •Experience managing service delivery projects
- •Experience assessing client satisfaction
- •Experience in service quality improvement
Education
Bachelor's degree
Work Experience
approx. 1 - 4 years
Tasks
- •Oversee end-to-end managed services delivery
- •Manage small to medium complexity contracts
- •Ensure services meet agreed SLAs
- •Act as the primary client contact
- •Tailor services to client business objectives
- •Collaborate with technical teams on incidents
- •Monitor and assess client satisfaction regularly
- •Develop account strategies for client retention
- •Identify upselling and cross-selling opportunities
- •Manage new service implementations and upgrades
- •Coordinate project timelines and deliverables
- •Align service delivery with contract compliance
- •Consult with legal on contract governance
- •Monitor and report on contract performance
- •Oversee account budgeting and forecasting
- •Manage billing and invoicing processes
- •Ensure stable and secure client environments
- •Provide recommendations based on industry trends
- •Mitigate service delivery and relationship risks
- •Develop contingency plans for potential disruptions
- •Maintain accurate documentation and incident reports
- •Report performance to internal and external stakeholders
Tools & Technologies
ITILPMP
Languages
English – Business Fluent
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of NTT DATA and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
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NT
NTT DATAService Delivery Specialist(m/w/x)
Teltow
Full-timeOn-siteExperienced
New Job?Nejo!
The AI Job Search Engine
Description
You will drive client success by overseeing managed services contracts, ensuring every deliverable meets high-quality standards while proactively managing relationships and technical projects.
Let AI find the perfect jobs for you!
Upload your CV and Nejo AI will find matching job offers for you.
Requirements
- •Passion for service delivery management
- •Analytical mindset and strong initiative
- •Understanding of managed services
- •Seasoned proficiency in project management
- •Good communication and negotiation skills
- •Client centricity and relationship management
- •Business and financial acumen
- •Familiarity with ITIL frameworks
- •Exceptional organizational skills
- •Ability to work collaboratively
- •Adaptability and customer-focused mindset
- •Degree in IT, Business, or equivalent
- •Relevant ITIL certification preferred
- •Relevant project management certification preferred
- •Experience in managed services environment
- •Experience in service delivery
- •Experience meeting SLAs and quality standards
- •Experience in service delivery alignment
- •Experience in monitoring contract performance
- •Experience managing service delivery projects
- •Experience assessing client satisfaction
- •Experience in service quality improvement
Education
Bachelor's degree
Work Experience
approx. 1 - 4 years
Tasks
- •Oversee end-to-end managed services delivery
- •Manage small to medium complexity contracts
- •Ensure services meet agreed SLAs
- •Act as the primary client contact
- •Tailor services to client business objectives
- •Collaborate with technical teams on incidents
- •Monitor and assess client satisfaction regularly
- •Develop account strategies for client retention
- •Identify upselling and cross-selling opportunities
- •Manage new service implementations and upgrades
- •Coordinate project timelines and deliverables
- •Align service delivery with contract compliance
- •Consult with legal on contract governance
- •Monitor and report on contract performance
- •Oversee account budgeting and forecasting
- •Manage billing and invoicing processes
- •Ensure stable and secure client environments
- •Provide recommendations based on industry trends
- •Mitigate service delivery and relationship risks
- •Develop contingency plans for potential disruptions
- •Maintain accurate documentation and incident reports
- •Report performance to internal and external stakeholders
Tools & Technologies
ITILPMP
Languages
English – Business Fluent
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of NTT DATA and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
About the Company
NTT DATA
Industry
IT
Description
Das Unternehmen ist bekannt für technische Exzellenz und Innovationen, die einen Unterschied für Kunden und die Gesellschaft machen.
Not a perfect match?
- Unbekannt
ITIL 3/4 Experte(m/w/x)
Full-timeOn-siteManagementBerlin, Hamburg - Enterprise IT Experts - Rüdiger Mohne
Service Desk Spezialist(m/w/x)
Full-timeOn-siteExperiencedBerlin, Bonn - NTT Germany
Koordinator Service- und Betriebsmanagement(m/w/x)
Full-timeOn-siteExperiencedBerlin - Assent
Customer Success Manager: Program Specialist(m/w/x)
Full-timeOn-siteJuniorBerlin - AKQA
Project Manager(m/w/x)
Full-timeOn-siteExperiencedBerlin