GetYourGuide
Senior Systems Designer(m/w/x)
Full-timeWith HomeofficeSenior
Zürich
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GEGetYourGuide
Senior UX Manager (Payments, Checkout & Post-Booking)(m/w/x)
Zürich
Full-timeWith Home OfficeSenior
Nejo AI Summary
Leading a UX team of 6 on payments, checkout, and post-booking services for a global travel platform. 8+ years of team leadership and B2C product experience required. Annual growth budget, work from anywhere 30 days/year.
Requirements
- 8+ years leading and managing a team of 4-6 designers for consumer products
- 4+ years as design manager leading designers for 2 complex verticals
- Experience in fast-paced environments, solving ambiguity with design thinking
- Ability to take projects from zero to one
- Past experience as senior designer on B2C product experiences
- Experience with test and algo-driven products
- Deep understanding of experimentation-driven design process
- Top-notch design craft and ability to rapidly ideate concepts
- Top communication skills to articulate and defend design decisions
- Ability to influence product strategies while balancing vision and execution
- Entrepreneurial mindset, ability to navigate ambiguity, drive clarity
- Ability to bring user, technology, and business together into actionable roadmap
- Communicating with multiple levels of stakeholders, including senior leadership
- Experience working in GenAi-driven products
- Experience in Fintech, marketplace or support domains
- Experience scaling design teams at mid to late-stage startup
Tasks
- Lead a team of 3 designers, 2 content designers, and 1 researcher
- Manage customer experience for payments, checkout, and post-booking services
- Improve conversion, payment reliability, post-booking NPS, and customer support efficiency
- Collaborate with PM, engineering, research, risk, compliance, data analytics, and support ops
- Solve technical complexities in payments, anti-fraud, and regulatory requirements
- Address ambiguous service challenges like guest issues, refund resolution, and cross-timezone support
- Promote best-in-class experiments, data-driven design, and rapid optimization
- Coach team members for excellence in delivery and personal growth
- Maintain high standards for operational excellence and compliance
- Identify UX risks affecting financial transactions and support
- Participate in critical design reviews, resolving trade-offs between security, legal, customer needs, and speed-to-market
Work Experience
- 4 years
Education
- Bachelor's degreeOR
- Master's degree
Languages
- English – Business Fluent
Benefits
Additional Allowances
- Annual personal growth budget
Mentorship & Coaching
- Mentorship programs
Flexible Working
- Work from anywhere (30 days/year)
- Hybrid working approach
Team Events
- Quarterly team events
- Yearly company-wide events
Public Transport Subsidies
- Monthly transportation budget
Healthcare & Fitness
- Monthly fitness budget
- Health and wellness benefits
Corporate Discounts
- Discounts on activities
Learning & Development
- Language reimbursement program
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of GetYourGuide and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
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GEGetYourGuide
Senior UX Manager (Payments, Checkout & Post-Booking)(m/w/x)
Zürich
Full-timeWith Home OfficeSenior
Nejo AI Summary
Leading a UX team of 6 on payments, checkout, and post-booking services for a global travel platform. 8+ years of team leadership and B2C product experience required. Annual growth budget, work from anywhere 30 days/year.
Requirements
- 8+ years leading and managing a team of 4-6 designers for consumer products
- 4+ years as design manager leading designers for 2 complex verticals
- Experience in fast-paced environments, solving ambiguity with design thinking
- Ability to take projects from zero to one
- Past experience as senior designer on B2C product experiences
- Experience with test and algo-driven products
- Deep understanding of experimentation-driven design process
- Top-notch design craft and ability to rapidly ideate concepts
- Top communication skills to articulate and defend design decisions
- Ability to influence product strategies while balancing vision and execution
- Entrepreneurial mindset, ability to navigate ambiguity, drive clarity
- Ability to bring user, technology, and business together into actionable roadmap
- Communicating with multiple levels of stakeholders, including senior leadership
- Experience working in GenAi-driven products
- Experience in Fintech, marketplace or support domains
- Experience scaling design teams at mid to late-stage startup
Tasks
- Lead a team of 3 designers, 2 content designers, and 1 researcher
- Manage customer experience for payments, checkout, and post-booking services
- Improve conversion, payment reliability, post-booking NPS, and customer support efficiency
- Collaborate with PM, engineering, research, risk, compliance, data analytics, and support ops
- Solve technical complexities in payments, anti-fraud, and regulatory requirements
- Address ambiguous service challenges like guest issues, refund resolution, and cross-timezone support
- Promote best-in-class experiments, data-driven design, and rapid optimization
- Coach team members for excellence in delivery and personal growth
- Maintain high standards for operational excellence and compliance
- Identify UX risks affecting financial transactions and support
- Participate in critical design reviews, resolving trade-offs between security, legal, customer needs, and speed-to-market
Work Experience
- 4 years
Education
- Bachelor's degreeOR
- Master's degree
Languages
- English – Business Fluent
Benefits
Additional Allowances
- Annual personal growth budget
Mentorship & Coaching
- Mentorship programs
Flexible Working
- Work from anywhere (30 days/year)
- Hybrid working approach
Team Events
- Quarterly team events
- Yearly company-wide events
Public Transport Subsidies
- Monthly transportation budget
Healthcare & Fitness
- Monthly fitness budget
- Health and wellness benefits
Corporate Discounts
- Discounts on activities
Learning & Development
- Language reimbursement program
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of GetYourGuide and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
Like this job?
BetaYour Career Agent finds similar jobs for you every day.
About the Company
GetYourGuide
Industry
Tourism
Description
GetYourGuide is the globally leading marketplace for unforgettable travel experiences, helping travelers discover the best things to do.
Not a perfect match?
- GetYourGuide
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