GetYourGuide
Senior Systems Designer(m/w/x)
Full-timeWith HomeofficeSenior
Zürich
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GEGetYourGuide
Senior UX Manager, B2C(m/w/x)
Zürich
Full-timeWith Home OfficeSenior
Nejo AI Summary
Managing UX for B2C payments, checkout, and post-booking services at a global travel platform. 8+ years leading design teams for consumer products required. Hybrid work, 30 days work-from-anywhere annually.
Requirements
- 8+ years leading and managing a team of 4-6 designers for consumer products
- 4+ years as design manager leading designers for 2 complex verticals
- Experience in fast-paced environments, solving ambiguity with design thinking
- Ability to take projects from zero to one
- Past experience as senior designer on B2C product experiences
- Experience with test and algo-driven products
- Deep understanding of experimentation-driven design process
- Top-notch design craft and ability to rapidly ideate
- Ability to produce design concepts
- Top communication skills for articulating design
- Ability to make trade-offs with complex product definitions
- Ability to make trade-offs with complex policy definitions
- Ability to influence product strategies
- Ability to balance ideal visions vs. execution path
- Ability to balance for business impact
- Entrepreneurial mindset
- Ability to navigate ambiguity
- Ability to drive clarity
- Ability to bring user, technology, business together
- Ability to create actionable roadmap
- Communicating with multiple levels of stakeholders
- Communicating with senior leadership
- Experience working in GenAi-driven products
- Experience in Fintech domain
- Experience in marketplace domain
- Experience in support domains
- Experience scaling design teams at mid to late-stage startup
Tasks
- Lead a team of 3 designers, 2 content designers, and 1 researcher
- Manage customer experience for payments, checkout, and post-booking services
- Ensure reliable, flexible, and supported transactions and post-purchase fulfillment
- Deliver measurable improvements in conversion, payment reliability, and customer support efficiency
- Collaborate with PM, engineering, research, risk, compliance, data analytics, and support ops
- Solve technical complexities in payments, anti-fraud, and regulatory requirements
- Address ambiguous service challenges like guest issues, refund resolution, and cross-timezone support
- Build and promote data-driven design and rapid optimization
- Coach team members for excellence in delivery and personal growth
- Maintain high standards for operational excellence and compliance
- Identify and mitigate UX risks affecting financial transactions or support
- Participate in critical design reviews, balancing security, legal, customer needs, and speed-to-market
Work Experience
- 4 years
Education
- Bachelor's degreeOR
- Master's degree
Languages
- English – Business Fluent
Benefits
Flexible Working
- Hybrid working approach
- Work from anywhere (30 days/year)
Additional Allowances
- Annual personal growth budget
Mentorship & Coaching
- Mentorship programs
Team Events
- Quarterly team events
- Yearly company events
Public Transport Subsidies
- Monthly transportation budget
Healthcare & Fitness
- Monthly fitness budget
- Health and wellness benefits
Corporate Discounts
- Discounts on activities
Learning & Development
- Language reimbursement
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of GetYourGuide and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
Like this job?
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GEGetYourGuide
Senior UX Manager, B2C(m/w/x)
Zürich
Full-timeWith Home OfficeSenior
Nejo AI Summary
Managing UX for B2C payments, checkout, and post-booking services at a global travel platform. 8+ years leading design teams for consumer products required. Hybrid work, 30 days work-from-anywhere annually.
Requirements
- 8+ years leading and managing a team of 4-6 designers for consumer products
- 4+ years as design manager leading designers for 2 complex verticals
- Experience in fast-paced environments, solving ambiguity with design thinking
- Ability to take projects from zero to one
- Past experience as senior designer on B2C product experiences
- Experience with test and algo-driven products
- Deep understanding of experimentation-driven design process
- Top-notch design craft and ability to rapidly ideate
- Ability to produce design concepts
- Top communication skills for articulating design
- Ability to make trade-offs with complex product definitions
- Ability to make trade-offs with complex policy definitions
- Ability to influence product strategies
- Ability to balance ideal visions vs. execution path
- Ability to balance for business impact
- Entrepreneurial mindset
- Ability to navigate ambiguity
- Ability to drive clarity
- Ability to bring user, technology, business together
- Ability to create actionable roadmap
- Communicating with multiple levels of stakeholders
- Communicating with senior leadership
- Experience working in GenAi-driven products
- Experience in Fintech domain
- Experience in marketplace domain
- Experience in support domains
- Experience scaling design teams at mid to late-stage startup
Tasks
- Lead a team of 3 designers, 2 content designers, and 1 researcher
- Manage customer experience for payments, checkout, and post-booking services
- Ensure reliable, flexible, and supported transactions and post-purchase fulfillment
- Deliver measurable improvements in conversion, payment reliability, and customer support efficiency
- Collaborate with PM, engineering, research, risk, compliance, data analytics, and support ops
- Solve technical complexities in payments, anti-fraud, and regulatory requirements
- Address ambiguous service challenges like guest issues, refund resolution, and cross-timezone support
- Build and promote data-driven design and rapid optimization
- Coach team members for excellence in delivery and personal growth
- Maintain high standards for operational excellence and compliance
- Identify and mitigate UX risks affecting financial transactions or support
- Participate in critical design reviews, balancing security, legal, customer needs, and speed-to-market
Work Experience
- 4 years
Education
- Bachelor's degreeOR
- Master's degree
Languages
- English – Business Fluent
Benefits
Flexible Working
- Hybrid working approach
- Work from anywhere (30 days/year)
Additional Allowances
- Annual personal growth budget
Mentorship & Coaching
- Mentorship programs
Team Events
- Quarterly team events
- Yearly company events
Public Transport Subsidies
- Monthly transportation budget
Healthcare & Fitness
- Monthly fitness budget
- Health and wellness benefits
Corporate Discounts
- Discounts on activities
Learning & Development
- Language reimbursement
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of GetYourGuide and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
Like this job?
BetaYour Career Agent finds similar jobs for you every day.
About the Company
GetYourGuide
Industry
Tourism
Description
GetYourGuide is the globally leading marketplace for unforgettable travel experiences, helping travelers discover the best things to do.
Not a perfect match?
- GetYourGuide
Senior Systems Designer(m/w/x)
Full-timeWith HomeofficeSeniorZürich - GetYourGuide
Engineering Manager, Checkout(m/w/x)
Full-timeWith HomeofficeExperiencedZürich - DEPT®
Teamlead Visual Design / UI Design(m/w/x)
Full-timeWith HomeofficeSeniorZürich - GetYourGuide
Senior Software Engineer, Checkout (Backend Focused)(m/w/x)
Full-timeWith HomeofficeSeniorZürich - deCircle
UX / UI Designer(m/w/x)
Full-timeRemoteExperiencedZürich