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iits Consulting
19d ago

Senior Technical Cloud Customer Success Engineer(m/w/x)

Dortmund
Full-timeWith Home OfficeSenior

Description

In this role, you will be the go-to technical expert for customers navigating cloud solutions. Your day-to-day responsibilities will involve troubleshooting issues, conducting workshops, and collaborating with partners to ensure successful cloud adoption and operation.

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Requirements

  • •Clear communication and coordination skills
  • •Ability to identify requirements and set priorities
  • •In-depth practical experience with cloud and cloud-native technologies
  • •In-depth knowledge of system design and architecture
  • •Good understanding of Kubernetes and common components/patterns
  • •Experience with Infrastructure as Code and deployment tools
  • •Ability to explain complex technical issues in a structured manner
  • •Customer-oriented working style and ability to set priorities
  • •Very good German and English skills (at least C1)
  • •Clear communication and coordination skills
  • •Ability to identify requirements and set priorities
  • •In-depth practical experience with cloud and cloud-native technologies
  • •In-depth knowledge of system design and architecture
  • •Good understanding of Kubernetes and common components/patterns
  • •Experience with Infrastructure as Code and deployment tools
  • •Ability to explain complex technical issues in a structured manner
  • •Customer-oriented working style and ability to set priorities
  • •Very good German and English skills (at least C1)

Work Experience

2 - 5 years

Tasks

  • •Serve as the technical contact for new and existing customers in the cloud context
  • •Support the implementation and stable operation of cloud and container-based platforms
  • •Remove technical hurdles and translate best practices into secure solutions
  • •Explain complex technical issues in a structured manner during workshops and calls
  • •Work in a customer-oriented manner and set priorities effectively
  • •Assist customers in planning and using the cloud environment
  • •Advise on cloud adoption, operation, and further development
  • •Record and prioritize technical problems, analyze causes, and develop solutions
  • •Plan and moderate workshops, training sessions, and technical deep dives
  • •Create reproducible reference setups for typical use cases and best practices
  • •Conduct regular consultations and joint customer meetings with partners
  • •Propose and develop content to share best practices and enable customers
  • •Bundle customer insights and identify patterns to provide feedback to the team
  • •Identify relevant market and technology trends and derive actionable next steps

Tools & Technologies

TerraformKubernetesCloudDevOpsCI/CD

Languages

German – Business Fluent

English – Business Fluent

Benefits

Learning & Development

  • •Tech talks and paid training

Team Events

  • •Regular company events
  • •Workshops and team activities

More Vacation Days

  • •30 vacation days
  • •Christmas and New Year's Eve off

Additional Allowances

  • •Additional free training days

Other Benefits

  • •Mobility support

Family Support

  • •Family packages

Mental Health Support

  • •Well-Being offers
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