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Senior Specialist – Hardware & Software(m/w/x)
Advanced second-level troubleshooting for on-market medical devices, guiding junior staff. 5 years technical support experience required. Collaboration with cross-functional teams, Linux commands practical experience.
Requirements
- Bachelor's degree in Medical Technology, Microbiology, IT, or related discipline or equivalent work experience
- 4 years progressive experience, 3 years specific industry or diagnostics experience
- 5 years relevant technical support experience in customer-facing roles
- Troubleshooting, training, and working with electromechanical devices
- Practical experience with Linux commands
- Navigating log files using CLI
- Ability to read electrical, mechanical, assembly drawings, schematics, service manuals
- Ability to read technical notifications and communications
- Proficient use of test equipment (digital multimeters, calibrated gauges)
- Proficient use of hand tools (screwdrivers, wrenches)
- Experience with sequencing instruments
- Experience with NGS technologies
- Knowledge of sample preparation workflows
- Knowledge of Molecular Biology/Biochemistry concepts
- Good communication skills
- Good organizational skills
- Good logical thinking skills
- Good presentation skills
- Ability to communicate complex ideas easily to non-technical users
- Strong communication skills
- Strong organizational skills
- Strong logical thinking skills
- Ability to work independently
- Ability to interact effectively with cross-functional teams
- Embodying Roche’s cultural beliefs
Tasks
- Support on-market products
- Perform advanced second-level troubleshooting
- Guide junior team members on troubleshooting
- Collaborate with cross-functional teams
- Lead design reviews
- Direct junior members on project charters
- Create and update documentation
- Conduct internal training
- Serve as a technical expert
- Work on complex projects
- Address complex Level 2 submissions
- Apply advanced hardware and networking knowledge
- Update service manuals
- Obsolesce outdated documentation
- Ensure published materials are current
- Provide service perspectives in design reviews
- Approve design change content
- Create necessary deliverables
- Develop training curricula
- Revise training materials
- Deliver training to various groups
- Conduct training audits
- Certify trainers
- Create service requirements
- Advocate for functional goals
- Collaborate on complex problem-solving
- Produce service documentation
- Represent GCS in meetings
- Fulfill additional assigned duties
Work Experience
- 3 years
Education
- Bachelor's degree
Languages
- English – Business Fluent
Tools & Technologies
- Linux
- digital multimeters
- calibrated gauges
- screwdrivers
- wrenches
- sequencing instruments
- NGS technologies
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Senior Specialist – Hardware & Software(m/w/x)
Advanced second-level troubleshooting for on-market medical devices, guiding junior staff. 5 years technical support experience required. Collaboration with cross-functional teams, Linux commands practical experience.
Requirements
- Bachelor's degree in Medical Technology, Microbiology, IT, or related discipline or equivalent work experience
- 4 years progressive experience, 3 years specific industry or diagnostics experience
- 5 years relevant technical support experience in customer-facing roles
- Troubleshooting, training, and working with electromechanical devices
- Practical experience with Linux commands
- Navigating log files using CLI
- Ability to read electrical, mechanical, assembly drawings, schematics, service manuals
- Ability to read technical notifications and communications
- Proficient use of test equipment (digital multimeters, calibrated gauges)
- Proficient use of hand tools (screwdrivers, wrenches)
- Experience with sequencing instruments
- Experience with NGS technologies
- Knowledge of sample preparation workflows
- Knowledge of Molecular Biology/Biochemistry concepts
- Good communication skills
- Good organizational skills
- Good logical thinking skills
- Good presentation skills
- Ability to communicate complex ideas easily to non-technical users
- Strong communication skills
- Strong organizational skills
- Strong logical thinking skills
- Ability to work independently
- Ability to interact effectively with cross-functional teams
- Embodying Roche’s cultural beliefs
Tasks
- Support on-market products
- Perform advanced second-level troubleshooting
- Guide junior team members on troubleshooting
- Collaborate with cross-functional teams
- Lead design reviews
- Direct junior members on project charters
- Create and update documentation
- Conduct internal training
- Serve as a technical expert
- Work on complex projects
- Address complex Level 2 submissions
- Apply advanced hardware and networking knowledge
- Update service manuals
- Obsolesce outdated documentation
- Ensure published materials are current
- Provide service perspectives in design reviews
- Approve design change content
- Create necessary deliverables
- Develop training curricula
- Revise training materials
- Deliver training to various groups
- Conduct training audits
- Certify trainers
- Create service requirements
- Advocate for functional goals
- Collaborate on complex problem-solving
- Produce service documentation
- Represent GCS in meetings
- Fulfill additional assigned duties
Work Experience
- 3 years
Education
- Bachelor's degree
Languages
- English – Business Fluent
Tools & Technologies
- Linux
- digital multimeters
- calibrated gauges
- screwdrivers
- wrenches
- sequencing instruments
- NGS technologies
Like this job?
BetaYour Career Agent finds similar jobs for you every day.
About the Company
Roche Diagnostics Int. AG
Industry
Healthcare
Description
The company is dedicated to advancing personalized medicine and improving patient lives through innovative diagnostics and healthcare solutions.
Not a perfect match?
- Roche Diagnostics Int. AG
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Account Manager - Roche Sequencing Solutions(m/w/x)
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Senior Engineer - Design Control Excellence(m/w/x)
Full-timeOn-siteSeniorRisch-Rotkreuz - Roche Diagnostics Int. AG
Strategic Quality Partner - Assay and Reagents(m/w/x)
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