The Walt Disney Company Germany GmbH
Service Delivery Manager(m/w/x)
Full-timeWith HomeofficeSenior
München
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RERetarus
Senior Service Manager(m/w/x)
München, Rumänien
Full-timeWith Home OfficeSenior
Nejo AI Summary
Managing cloud messaging solutions for enterprise clients, acting as primary customer interface. 7+ years IT service management experience required. Mobile working, flexible hours.
Requirements
- Commercial or technical training or degree in Computer Science, Business Informatics, Engineering, or related field
- At least 7 years of professional experience in Service Management, ideally in an IT environment
- Experience in functional or project-based leadership, with or without direct people responsibility
- Solid knowledge of IT service management and familiarity with frameworks such as ITIL or ISAE 3402
- Experience with project management tools and structured service processes
- Formal training or demonstrated capability in leadership and people development
- IT service management or project management certifications (e.g., ITIL, PMP, PRINCE2) are an advantage
- Strong analytical skills and structured, organized approach to work
- Proactive, self-driven mindset with positive attitude toward change
- Excellent communication and teamwork skills, ability to perform under pressure
- Entrepreneurial thinking, strong social skills, and sensitivity to international collaboration
- Fluent English; German skills are a plus
Tasks
- Act as primary point of contact for national and international customers
- Own end-to-end customer experience and ensure high-quality service delivery
- Serve as central interface between customers, Service Management, and technical teams
- Represent customer interests aligned with Retarus standards, culture, and SLAs
- Oversee full technical customer lifecycle from onboarding to ongoing operations
- Monitor service performance, contractual targets, and KPIs
- Prepare service reports and lead service review meetings
- Act as key escalation point for critical incidents, issues, and customer concerns
- Coordinate internal and external communication during incidents and customer lifecycle
- Ensure compliance with regulatory and audit frameworks (SOC 2, ISAE 3402)
- Drive continuous improvement of processes, tools, and service quality
- Collaborate across departments and contribute to cross-functional initiatives
- Provide regular reporting to Director Service & Solutions on performance, escalations, and improvement areas
Work Experience
- 7 years
Education
- Vocational certificationOR
- Bachelor's degree
Languages
- English – Fluent
- German – Basic
Tools & Technologies
- ITIL
- ISAE 3402
- PMP
- PRINCE2
Benefits
Flexible Working
- Mobile working
- Flexible working time
Informal Culture
- Collaborative company culture
- Diverse company culture
- Superior team spirit
- Flat hierarchies
- Great feedback culture
- International business
- Dog-friendly offices
- Global workplace
Learning & Development
- Development opportunities
Career Advancement
- Career perspective
Other Benefits
- Cross-site collaboration
- Office amenities
Modern Office
- Modern offices
Healthcare & Fitness
- Company-paid health insurance
Public Transport Subsidies
- Public transportation
Free or Subsidized Food
- Lunch vouchers
Competitive Pay
- Generous compensation
More Vacation Days
- Generous time off
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Retarus and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
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Full-timeWith HomeofficeSeniorGarching bei München
RERetarus
Senior Service Manager(m/w/x)
München, Rumänien
Full-timeWith Home OfficeSenior
Nejo AI Summary
Managing cloud messaging solutions for enterprise clients, acting as primary customer interface. 7+ years IT service management experience required. Mobile working, flexible hours.
Requirements
- Commercial or technical training or degree in Computer Science, Business Informatics, Engineering, or related field
- At least 7 years of professional experience in Service Management, ideally in an IT environment
- Experience in functional or project-based leadership, with or without direct people responsibility
- Solid knowledge of IT service management and familiarity with frameworks such as ITIL or ISAE 3402
- Experience with project management tools and structured service processes
- Formal training or demonstrated capability in leadership and people development
- IT service management or project management certifications (e.g., ITIL, PMP, PRINCE2) are an advantage
- Strong analytical skills and structured, organized approach to work
- Proactive, self-driven mindset with positive attitude toward change
- Excellent communication and teamwork skills, ability to perform under pressure
- Entrepreneurial thinking, strong social skills, and sensitivity to international collaboration
- Fluent English; German skills are a plus
Tasks
- Act as primary point of contact for national and international customers
- Own end-to-end customer experience and ensure high-quality service delivery
- Serve as central interface between customers, Service Management, and technical teams
- Represent customer interests aligned with Retarus standards, culture, and SLAs
- Oversee full technical customer lifecycle from onboarding to ongoing operations
- Monitor service performance, contractual targets, and KPIs
- Prepare service reports and lead service review meetings
- Act as key escalation point for critical incidents, issues, and customer concerns
- Coordinate internal and external communication during incidents and customer lifecycle
- Ensure compliance with regulatory and audit frameworks (SOC 2, ISAE 3402)
- Drive continuous improvement of processes, tools, and service quality
- Collaborate across departments and contribute to cross-functional initiatives
- Provide regular reporting to Director Service & Solutions on performance, escalations, and improvement areas
Work Experience
- 7 years
Education
- Vocational certificationOR
- Bachelor's degree
Languages
- English – Fluent
- German – Basic
Tools & Technologies
- ITIL
- ISAE 3402
- PMP
- PRINCE2
Benefits
Flexible Working
- Mobile working
- Flexible working time
Informal Culture
- Collaborative company culture
- Diverse company culture
- Superior team spirit
- Flat hierarchies
- Great feedback culture
- International business
- Dog-friendly offices
- Global workplace
Learning & Development
- Development opportunities
Career Advancement
- Career perspective
Other Benefits
- Cross-site collaboration
- Office amenities
Modern Office
- Modern offices
Healthcare & Fitness
- Company-paid health insurance
Public Transport Subsidies
- Public transportation
Free or Subsidized Food
- Lunch vouchers
Competitive Pay
- Generous compensation
More Vacation Days
- Generous time off
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Retarus and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
About the Company
Retarus
Industry
IT
Description
Das Unternehmen betreibt seit 1992 Software- und Infrastrukturlösungen für die digitale Kommunikation von Unternehmen.
Not a perfect match?
- The Walt Disney Company Germany GmbH
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Full-timeWith HomeofficeSeniorMünchen - Retarus
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Full-timeWith HomeofficeExperiencedMünchen, Frankfurt am Main, Nürnberg - operational services GmbH & Co KG
Service Manager ServiceNow(m/w/x)
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