Description

In this role, you will dive into complaint investigations, ensuring quality and compliance while coordinating with various departments. Your day-to-day responsibilities will involve managing samples, identifying improvements, and preparing for audits to uphold high standards.

Requirements

• •Degree in natural sciences (pharmacy, chemistry, medicine, biology, microbiology)
• •Experience in manufacturing medicinal products for human use
• •Working experience in GMP production, Quality Assurance, or Quality Control
• •Good knowledge of MS Office applications and standard IT applications
• •Capability of setting priorities and working under pressure
• •Ability to work well with internal and external participants
• •Fluency in English and German ideally
• •Action-oriented, compliance requirements, continued learning, dealing with ambiguity, functional skills, GMP procedures, GxP, industry standards, process optimization, QA (Quality Assurance), quality standards, self-awareness, technological expertise, technological intelligence

Tasks

• •Investigate technical and mixed product complaints
• •Ensure quality of investigations
• •Coordinate actions across departments to complete investigations
• •Prioritize workload to meet deadlines
• •Support approval and closure of complaints
• •Manage sample processes and related activities
• •Identify improvement opportunities and support implementation
• •Standardize complaint processes for new products
• •Assist the complaint team in preparing for audits
• •Update complaint procedures and work instructions to align with regulations

Tools & Technologies

Benefits