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Brainlab
29d ago

Senior Product Support Specialist – Cranial & Functional Planning Applications(m/w/x)

München
Full-timeWith Home OfficeSenior

Description

In this role, you will bridge the gap between customer support and R&D, leading technical investigations and improving product design. Your insights will enhance customer satisfaction and ensure seamless operations in hospitals worldwide.

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Requirements

  • •Graduate of a technical or scientific course of study or equivalent working experience
  • •Advanced skills in troubleshooting software-based medical devices
  • •Detail-oriented and analytical mindset with problem-solving commitment
  • •Well-organized work style and can-do mentality
  • •Team worker with fluent verbal and written English communication skills
  • •Excellent documentation habits and good communication skills
  • •Experience with medical image data in DICOM standard
  • •Knowledge of medical imaging technology (MRI, CT, X-ray)
  • •Knowledge of hospital IT networks and PACS systems
  • •Willingness to travel up to 10%

Education

Vocational certification

Work Experience

approx. 4 - 6 years

Tasks

  • •Lead technical investigations for customer complaints
  • •Evaluate technical issues during daily system use in hospitals
  • •Analyze and identify trends in product performance
  • •Collect and provide feedback to R&D and Marketing
  • •Improve product design and service concepts with R&D and Marketing
  • •Advise during R&D design input meetings for preventative improvements
  • •Gather product support requirements from various stakeholders
  • •Initiate product changes based on trends and customer feedback
  • •Transfer product knowledge to 2nd level customer care teams
  • •Coordinate support communication with other R&D departments
  • •Create and maintain support-specific documentation

Languages

English – Business Fluent

Benefits

Flexible Working

  • •Flexible working hours
  • •Hybrid work model

More Vacation Days

  • •30 vacation days

Company Bike

  • •Bike leasing

Parking & Commuter Benefits

  • •Parking garage

Free or Subsidized Food

  • •Subsidized company restaurant

Healthcare & Fitness

  • •Fitness program

Team Events

  • •Team events

Learning & Development

  • •Training and continuing education
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Brainlab and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
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