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SOSonova AG

Senior Product Service and Process Manager(m/w/x)

Murten
Full-timeOn-siteSenior

Leading new product introductions for hearing aid service and repair. 5+ years project management experience required. Flexible hybrid work, individual development plans.

Requirements

  • Master’s degree in engineering (electrical, mechanical, chemical, or related)
  • 5+ years project management or process engineering experience
  • Strong project management skills (certificate is a plus)
  • Excellent communication and organizational skills
  • Quality-oriented, customer-focused, navigates complex processes
  • Analytical and solution-oriented mindset
  • Proficient in MS Office and SAP
  • Fluent English (written and spoken)

Tasks

  • Lead new product and process introductions to Service and Repair/Refurbishment
  • Coordinate new product and process introductions with R&D, Manufacturing Engineering, Product Management, Procurement, and global Service operations
  • Own Service and Repair business case deliverables
  • Own Service concept deliverables
  • Own Service FMEA deliverables
  • Own Service qualification deliverables
  • Own Service operating instructions deliverables
  • Own operational Service launch readiness deliverables
  • Drive post-launch changes
  • Manage post-launch changes
  • Implement Service and Repair related impact of product reliability improvements
  • Implement Service and Repair related impact of process excellence improvements
  • Enhance Service quality and cost
  • Collaborate on daily business with Service Quality Assurance, Technical Support, Reliability, Finance, and global Service operations
  • Collaborate on lifecycle aspects with Service Quality Assurance, Technical Support, Reliability, Finance, and global Service operations

Work Experience

  • 5 years

Education

  • Master's degree

Languages

  • EnglishFluent

Tools & Technologies

  • MS Office
  • SAP

Benefits

Flexible Working

  • Flexible hybrid working model

Learning & Development

  • Wide range of training opportunities
  • Individual development plans

Career Advancement

  • Exceptional growth opportunities
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Sonova AG and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.

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