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Senior Product Service and Process Manager(m/w/x)
Leading new product introductions for hearing aid service and repair. 5+ years project management experience required. Flexible hybrid work, individual development plans.
Requirements
- Master’s degree in engineering (electrical, mechanical, chemical, or related)
- 5+ years project management or process engineering experience
- Strong project management skills (certificate is a plus)
- Excellent communication and organizational skills
- Quality-oriented, customer-focused, navigates complex processes
- Analytical and solution-oriented mindset
- Proficient in MS Office and SAP
- Fluent English (written and spoken)
Tasks
- Lead new product and process introductions to Service and Repair/Refurbishment
- Coordinate new product and process introductions with R&D, Manufacturing Engineering, Product Management, Procurement, and global Service operations
- Own Service and Repair business case deliverables
- Own Service concept deliverables
- Own Service FMEA deliverables
- Own Service qualification deliverables
- Own Service operating instructions deliverables
- Own operational Service launch readiness deliverables
- Drive post-launch changes
- Manage post-launch changes
- Implement Service and Repair related impact of product reliability improvements
- Implement Service and Repair related impact of process excellence improvements
- Enhance Service quality and cost
- Collaborate on daily business with Service Quality Assurance, Technical Support, Reliability, Finance, and global Service operations
- Collaborate on lifecycle aspects with Service Quality Assurance, Technical Support, Reliability, Finance, and global Service operations
Work Experience
- 5 years
Education
- Master's degree
Languages
- English – Fluent
Tools & Technologies
- MS Office
- SAP
Benefits
Flexible Working
- Flexible hybrid working model
Learning & Development
- Wide range of training opportunities
- Individual development plans
Career Advancement
- Exceptional growth opportunities
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Senior Product Service and Process Manager(m/w/x)
Leading new product introductions for hearing aid service and repair. 5+ years project management experience required. Flexible hybrid work, individual development plans.
Requirements
- Master’s degree in engineering (electrical, mechanical, chemical, or related)
- 5+ years project management or process engineering experience
- Strong project management skills (certificate is a plus)
- Excellent communication and organizational skills
- Quality-oriented, customer-focused, navigates complex processes
- Analytical and solution-oriented mindset
- Proficient in MS Office and SAP
- Fluent English (written and spoken)
Tasks
- Lead new product and process introductions to Service and Repair/Refurbishment
- Coordinate new product and process introductions with R&D, Manufacturing Engineering, Product Management, Procurement, and global Service operations
- Own Service and Repair business case deliverables
- Own Service concept deliverables
- Own Service FMEA deliverables
- Own Service qualification deliverables
- Own Service operating instructions deliverables
- Own operational Service launch readiness deliverables
- Drive post-launch changes
- Manage post-launch changes
- Implement Service and Repair related impact of product reliability improvements
- Implement Service and Repair related impact of process excellence improvements
- Enhance Service quality and cost
- Collaborate on daily business with Service Quality Assurance, Technical Support, Reliability, Finance, and global Service operations
- Collaborate on lifecycle aspects with Service Quality Assurance, Technical Support, Reliability, Finance, and global Service operations
Work Experience
- 5 years
Education
- Master's degree
Languages
- English – Fluent
Tools & Technologies
- MS Office
- SAP
Benefits
Flexible Working
- Flexible hybrid working model
Learning & Development
- Wide range of training opportunities
- Individual development plans
Career Advancement
- Exceptional growth opportunities
About the Company
Sonova AG
Industry
Healthcare
Description
The company builds systems to render speech clear and free of noise using deep learning technology, empowering people with hearing loss.
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