AO Foundation
Senior IT Security Engineer(m/w/x)
Full-timeOn-siteSenior
Davos
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AOAO Foundation
Senior Product Owner ServiceNow ITSM(m/w/x)
Davos
Full-timeOn-siteSenior
Nejo AI Summary
Leading ServiceNow ITSM module implementation for a global medical education non-profit. ITIL-aligned process standardization and automation experience required. Flexible working hours and location, additional vacation days.
Requirements
- Bachelor's degree in Computer Science, IT, Business Administration, or related field
- Proven experience as ServiceNow Product Owner, ITSM Lead, or Service Manager
- Hands-on experience with ServiceNow ITSM implementations
- Strong understanding of ITIL processes and service management concepts
- Experience working in agile or hybrid delivery models
- Ability to manage multiple stakeholders in complex environment
- Strong analytical, communication, and facilitation skills
- Fluent in English
- German language skills advantageous
- Solid understanding of IT infrastructure, cloud technologies, enterprise applications, and cybersecurity fundamentals
- Experience with project management tools (e.g., Microsoft Project, Azure DevOps, Jira, Planner)
- Familiarity with ITIL processes is a plus
- ServiceNow certifications (e.g. CSA, ITSM, CIS)
- ITIL certification (v3 or v4)
- Experience with CMDB, CSDM, or integrations (e.g. Azure AD, monitoring tools)
- Strong communication and stakeholder management abilities
- Excellent problem-solving and decision-making skills
- High degree of organization and attention to detail
- Ability to work under pressure and manage multiple priorities
Tasks
- Lead ServiceNow ITSM module implementation
- Drive ITIL-aligned process standardization and automation
- Ensure high-quality configuration and data integrity
- Oversee platform enhancements and releases
- Collaborate with IT operations and service owners
- Manage implementation partners and ServiceNow vendors
- Facilitate workshops, demos, and training sessions
- Bridge business needs and technical execution
- Own ServiceNow ITSM product vision and roadmap
- Translate business and IT requirements into user stories
- Align with IT strategy and governance
- Account for ITSM platform decisions
- Define and enforce platform governance and standards
- Ensure compliance with security and data protection
- Monitor KPIs, SLAs, and user satisfaction
- Drive user adoption and continuous improvement
Work Experience
- approx. 4 - 6 years
Education
- Bachelor's degree
Languages
- English – Fluent
- German – Basic
Tools & Technologies
- ServiceNow
- ITSM
- ITIL
- Microsoft Project
- Azure DevOps
- Jira
- Planner
- CMDB
- CSDM
- Azure AD
Benefits
Flexible Working
- Flexible working hours and location
Competitive Pay
- Attractive employment conditions
Other Benefits
- Attractive social benefits
More Vacation Days
- Additional vacation days
Retirement Plans
- Higher pension fund contributions
Learning & Development
- Strong further education culture
- Support for individual development
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of AO Foundation and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
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AOAO Foundation
Senior Product Owner ServiceNow ITSM(m/w/x)
Davos
Full-timeOn-siteSenior
Nejo AI Summary
Leading ServiceNow ITSM module implementation for a global medical education non-profit. ITIL-aligned process standardization and automation experience required. Flexible working hours and location, additional vacation days.
Requirements
- Bachelor's degree in Computer Science, IT, Business Administration, or related field
- Proven experience as ServiceNow Product Owner, ITSM Lead, or Service Manager
- Hands-on experience with ServiceNow ITSM implementations
- Strong understanding of ITIL processes and service management concepts
- Experience working in agile or hybrid delivery models
- Ability to manage multiple stakeholders in complex environment
- Strong analytical, communication, and facilitation skills
- Fluent in English
- German language skills advantageous
- Solid understanding of IT infrastructure, cloud technologies, enterprise applications, and cybersecurity fundamentals
- Experience with project management tools (e.g., Microsoft Project, Azure DevOps, Jira, Planner)
- Familiarity with ITIL processes is a plus
- ServiceNow certifications (e.g. CSA, ITSM, CIS)
- ITIL certification (v3 or v4)
- Experience with CMDB, CSDM, or integrations (e.g. Azure AD, monitoring tools)
- Strong communication and stakeholder management abilities
- Excellent problem-solving and decision-making skills
- High degree of organization and attention to detail
- Ability to work under pressure and manage multiple priorities
Tasks
- Lead ServiceNow ITSM module implementation
- Drive ITIL-aligned process standardization and automation
- Ensure high-quality configuration and data integrity
- Oversee platform enhancements and releases
- Collaborate with IT operations and service owners
- Manage implementation partners and ServiceNow vendors
- Facilitate workshops, demos, and training sessions
- Bridge business needs and technical execution
- Own ServiceNow ITSM product vision and roadmap
- Translate business and IT requirements into user stories
- Align with IT strategy and governance
- Account for ITSM platform decisions
- Define and enforce platform governance and standards
- Ensure compliance with security and data protection
- Monitor KPIs, SLAs, and user satisfaction
- Drive user adoption and continuous improvement
Work Experience
- approx. 4 - 6 years
Education
- Bachelor's degree
Languages
- English – Fluent
- German – Basic
Tools & Technologies
- ServiceNow
- ITSM
- ITIL
- Microsoft Project
- Azure DevOps
- Jira
- Planner
- CMDB
- CSDM
- Azure AD
Benefits
Flexible Working
- Flexible working hours and location
Competitive Pay
- Attractive employment conditions
Other Benefits
- Attractive social benefits
More Vacation Days
- Additional vacation days
Retirement Plans
- Higher pension fund contributions
Learning & Development
- Strong further education culture
- Support for individual development
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of AO Foundation and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
Like this job?
BetaYour Career Agent finds similar jobs for you every day.
About the Company
AO Foundation
Industry
Healthcare
Description
The company is a not-for-profit organization specializing in the surgical treatment of trauma and musculoskeletal disorders.
Not a perfect match?
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