Nexthink
Senior Product Manager(m/w/x)
Full-timeWith HomeofficeSenior
Lausanne
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NENexthink
(Senior) Product Manager(m/w/x)
Lausanne
Full-timeWith Home OfficeExperienced
AI/ML
Nejo AI Summary
Defining and driving roadmap for endpoint troubleshooting capabilities. Deep understanding of complex technical systems required. Unlimited vacation, 3 company-paid volunteer days.
Requirements
- Master's degree in computer science, engineering, or equivalent practical experience
- Understanding of complex technical systems
- Close collaboration with engineering teams
- Focus on customer value and outcomes
- Understanding of platform architecture
- Understanding of APIs
- Understanding of integrations
- Understanding of backend systems
- Understanding of endpoint technical concepts
- Understanding of data-related product topics
- Understanding of data collection
- Understanding of data quality
- Understanding of data structure
- Understanding of data supporting troubleshooting
- Understanding of data supporting product capabilities
- Interest in AI-driven product experiences
- Familiarity with AI application in troubleshooting
- Familiarity with AI application in data-driven workflows
- Familiarity with AI application in product capabilities
- Good judgment on AI value creation
- Critical thinking on AI methods for user experience
- Critical thinking on AI methods for automation
- Critical thinking on AI methods for product effectiveness
- Practical and scalable AI application
- Effective operation in fast-paced environment
- Adaptability to changing priorities
- Making clear trade-offs
- Disciplined choices about what not to build
- Experience with endpoint technologies
- Experience with device troubleshooting
- Experience with observability-related products
- Experience with L3 support
- Experience with root cause analysis
- Experience with incident resolution workflows
- Working knowledge of ITSM tools
- Working knowledge of ITSM practices
- Exposure to customer-facing roles
Tasks
- Define and drive the roadmap for endpoint troubleshooting capabilities
- Align roadmap with customer needs, business priorities, and platform direction
- Lead delivery of capabilities to improve endpoint issue detection
- Lead delivery of capabilities to improve endpoint issue understanding
- Lead delivery of capabilities to improve endpoint issue resolution
- Translate complex technical topics into clear product requirements
- Translate complex technical topics into clear product priorities
- Translate complex technical topics into clear product trade-offs
- Collaborate with engineering, architecture, and design
- Build reliable, scalable, and intuitive solutions
- Go deep into endpoint-related technical subjects
- Support sound product decisions with technical expertise
- Identify opportunities to apply AI in troubleshooting
- Improve troubleshooting effectiveness with AI
- Improve user experience with AI
- Partner with support and field teams
- Partner with customer-facing teams
- Understand customer pain points
- Turn pain points into product opportunities
- Define metrics to measure adoption
- Define metrics to measure troubleshooting effectiveness
- Define metrics to measure product impact
- Track metrics to measure adoption
- Track metrics to measure troubleshooting effectiveness
- Track metrics to measure product impact
Work Experience
- 3 years
Education
- Master's degree
Languages
- English – Advanced
Tools & Technologies
- ServiceNow
- BMC Remedy
Benefits
Flexible Working
- Hybrid work model
- Flexible hours
Job Security
- Permanent contract
More Vacation Days
- Unlimited vacation
Social Impact
- 3 company-paid volunteer days
Healthcare & Fitness
- Free fitness centre access
Public Transport Subsidies
- Public transport reimbursement
Learning & Development
- French classes reimbursement
Snacks & Drinks
- Fresh fruit, cookies, and soft drinks
Team Events
- Company and team events
Bonuses & Incentives
- Referral bonuses
Other Benefits
- Relocation package
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Nexthink and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
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NENexthink
(Senior) Product Manager(m/w/x)
Lausanne
Full-timeWith Home OfficeExperienced
AI/ML
Nejo AI Summary
Defining and driving roadmap for endpoint troubleshooting capabilities. Deep understanding of complex technical systems required. Unlimited vacation, 3 company-paid volunteer days.
Requirements
- Master's degree in computer science, engineering, or equivalent practical experience
- Understanding of complex technical systems
- Close collaboration with engineering teams
- Focus on customer value and outcomes
- Understanding of platform architecture
- Understanding of APIs
- Understanding of integrations
- Understanding of backend systems
- Understanding of endpoint technical concepts
- Understanding of data-related product topics
- Understanding of data collection
- Understanding of data quality
- Understanding of data structure
- Understanding of data supporting troubleshooting
- Understanding of data supporting product capabilities
- Interest in AI-driven product experiences
- Familiarity with AI application in troubleshooting
- Familiarity with AI application in data-driven workflows
- Familiarity with AI application in product capabilities
- Good judgment on AI value creation
- Critical thinking on AI methods for user experience
- Critical thinking on AI methods for automation
- Critical thinking on AI methods for product effectiveness
- Practical and scalable AI application
- Effective operation in fast-paced environment
- Adaptability to changing priorities
- Making clear trade-offs
- Disciplined choices about what not to build
- Experience with endpoint technologies
- Experience with device troubleshooting
- Experience with observability-related products
- Experience with L3 support
- Experience with root cause analysis
- Experience with incident resolution workflows
- Working knowledge of ITSM tools
- Working knowledge of ITSM practices
- Exposure to customer-facing roles
Tasks
- Define and drive the roadmap for endpoint troubleshooting capabilities
- Align roadmap with customer needs, business priorities, and platform direction
- Lead delivery of capabilities to improve endpoint issue detection
- Lead delivery of capabilities to improve endpoint issue understanding
- Lead delivery of capabilities to improve endpoint issue resolution
- Translate complex technical topics into clear product requirements
- Translate complex technical topics into clear product priorities
- Translate complex technical topics into clear product trade-offs
- Collaborate with engineering, architecture, and design
- Build reliable, scalable, and intuitive solutions
- Go deep into endpoint-related technical subjects
- Support sound product decisions with technical expertise
- Identify opportunities to apply AI in troubleshooting
- Improve troubleshooting effectiveness with AI
- Improve user experience with AI
- Partner with support and field teams
- Partner with customer-facing teams
- Understand customer pain points
- Turn pain points into product opportunities
- Define metrics to measure adoption
- Define metrics to measure troubleshooting effectiveness
- Define metrics to measure product impact
- Track metrics to measure adoption
- Track metrics to measure troubleshooting effectiveness
- Track metrics to measure product impact
Work Experience
- 3 years
Education
- Master's degree
Languages
- English – Advanced
Tools & Technologies
- ServiceNow
- BMC Remedy
Benefits
Flexible Working
- Hybrid work model
- Flexible hours
Job Security
- Permanent contract
More Vacation Days
- Unlimited vacation
Social Impact
- 3 company-paid volunteer days
Healthcare & Fitness
- Free fitness centre access
Public Transport Subsidies
- Public transport reimbursement
Learning & Development
- French classes reimbursement
Snacks & Drinks
- Fresh fruit, cookies, and soft drinks
Team Events
- Company and team events
Bonuses & Incentives
- Referral bonuses
Other Benefits
- Relocation package
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Nexthink and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
About the Company
Nexthink
Industry
IT
Description
Nexthink is a leader in digital employee experience management software, providing IT leaders with insights to optimize employee experiences.
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