Nexthink
Senior Product Designer(m/w/x)
Full-timeWith HomeofficeSenior
Lausanne
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NENexthink
(Senior) Product Manager, Endpoint(m/w/x)
Lausanne
Full-timeWith Home OfficeExperienced
AI/ML
Nejo AI Summary
Driving endpoint troubleshooting roadmap for digital employee experience software. 3+ years Product Manager experience in product-led companies required. Unlimited vacation, 25 holidays, fitness center access.
Requirements
- Master's degree in computer science, engineering, or equivalent practical experience
- 3+ years Product Manager experience in product-led company
- Understanding of complex technical systems
- Close collaboration with engineering teams
- Focus on customer value and outcomes
- Understanding of platform architecture
- Understanding of APIs
- Understanding of integrations
- Understanding of backend systems
- Understanding of endpoint-related technical concepts
- Understanding of data collection
- Understanding of data quality
- Understanding of data structure
- Understanding of how data supports troubleshooting
- Understanding of how data supports product capabilities
- Interest in AI-driven product experiences
- Familiarity with AI application in troubleshooting
- Familiarity with AI application in data-driven workflows
- Familiarity with AI application in product capabilities
- Good judgment on AI value creation
- Critical thinking on emerging AI methods
- Ability to improve user experience with AI
- Ability to improve automation with AI
- Ability to improve product effectiveness with AI
- Operate effectively in fast-paced environment
- Handle changing priorities
- Make clear trade-offs
- Make disciplined choices about what not to build
- Professional-level English, spoken and written
- Experience with endpoint technologies
- Experience with device troubleshooting
- Experience with observability-related products
- Experience with L3 support
- Experience with root cause analysis
- Experience with incident resolution workflows
- Working knowledge of ITSM tools
- Working knowledge of ITSM practices
- Working knowledge of ServiceNow
- Working knowledge of BMC Remedy
- Exposure to customer-facing roles
- Exposure to support roles
- Exposure to pre-sales roles
- Exposure to post-sales roles
- Exposure to customer success roles
Tasks
- Define and drive endpoint troubleshooting roadmap
- Align roadmap with customer needs and business priorities
- Lead delivery of improved endpoint issue detection and resolution
- Translate complex technical topics into clear product requirements
- Collaborate with engineering, architecture, and design teams
- Build reliable, scalable, and intuitive solutions
- Dive deep into endpoint-related technical subjects
- Support product decisions with API, integration, and data flow knowledge
- Identify AI opportunities to enhance troubleshooting effectiveness
- Partner with support and customer-facing teams to understand pain points
- Convert pain points into product opportunities
- Define and track metrics for adoption and product impact
Work Experience
- 3 years
Education
- Master's degree
Languages
- English – Advanced
Tools & Technologies
- ServiceNow
- BMC Remedy
Benefits
More Vacation Days
- Unlimited vacation
Social Impact
- 3 company-paid volunteer days
Healthcare & Fitness
- Free access to fitness centre
Public Transport Subsidies
- Half-fare travel card reimbursement
Additional Allowances
- 50% French classes reimbursement
- Relocation package
Snacks & Drinks
- Fresh fruit, cookies, and soft drinks
Team Events
- Company and team events
Bonuses & Incentives
- Referral bonuses
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Nexthink and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
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NENexthink
(Senior) Product Manager, Endpoint(m/w/x)
Lausanne
Full-timeWith Home OfficeExperienced
AI/ML
Nejo AI Summary
Driving endpoint troubleshooting roadmap for digital employee experience software. 3+ years Product Manager experience in product-led companies required. Unlimited vacation, 25 holidays, fitness center access.
Requirements
- Master's degree in computer science, engineering, or equivalent practical experience
- 3+ years Product Manager experience in product-led company
- Understanding of complex technical systems
- Close collaboration with engineering teams
- Focus on customer value and outcomes
- Understanding of platform architecture
- Understanding of APIs
- Understanding of integrations
- Understanding of backend systems
- Understanding of endpoint-related technical concepts
- Understanding of data collection
- Understanding of data quality
- Understanding of data structure
- Understanding of how data supports troubleshooting
- Understanding of how data supports product capabilities
- Interest in AI-driven product experiences
- Familiarity with AI application in troubleshooting
- Familiarity with AI application in data-driven workflows
- Familiarity with AI application in product capabilities
- Good judgment on AI value creation
- Critical thinking on emerging AI methods
- Ability to improve user experience with AI
- Ability to improve automation with AI
- Ability to improve product effectiveness with AI
- Operate effectively in fast-paced environment
- Handle changing priorities
- Make clear trade-offs
- Make disciplined choices about what not to build
- Professional-level English, spoken and written
- Experience with endpoint technologies
- Experience with device troubleshooting
- Experience with observability-related products
- Experience with L3 support
- Experience with root cause analysis
- Experience with incident resolution workflows
- Working knowledge of ITSM tools
- Working knowledge of ITSM practices
- Working knowledge of ServiceNow
- Working knowledge of BMC Remedy
- Exposure to customer-facing roles
- Exposure to support roles
- Exposure to pre-sales roles
- Exposure to post-sales roles
- Exposure to customer success roles
Tasks
- Define and drive endpoint troubleshooting roadmap
- Align roadmap with customer needs and business priorities
- Lead delivery of improved endpoint issue detection and resolution
- Translate complex technical topics into clear product requirements
- Collaborate with engineering, architecture, and design teams
- Build reliable, scalable, and intuitive solutions
- Dive deep into endpoint-related technical subjects
- Support product decisions with API, integration, and data flow knowledge
- Identify AI opportunities to enhance troubleshooting effectiveness
- Partner with support and customer-facing teams to understand pain points
- Convert pain points into product opportunities
- Define and track metrics for adoption and product impact
Work Experience
- 3 years
Education
- Master's degree
Languages
- English – Advanced
Tools & Technologies
- ServiceNow
- BMC Remedy
Benefits
More Vacation Days
- Unlimited vacation
Social Impact
- 3 company-paid volunteer days
Healthcare & Fitness
- Free access to fitness centre
Public Transport Subsidies
- Half-fare travel card reimbursement
Additional Allowances
- 50% French classes reimbursement
- Relocation package
Snacks & Drinks
- Fresh fruit, cookies, and soft drinks
Team Events
- Company and team events
Bonuses & Incentives
- Referral bonuses
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Nexthink and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
Like this job?
BetaYour Career Agent finds similar jobs for you every day.
About the Company
Nexthink
Industry
IT
Description
Nexthink is a leader in digital employee experience management software, providing IT leaders with insights to optimize employee experiences.
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