Description

In this role, you will collaborate with cross-functional teams to shape the vision for a communications platform, ensuring personalized, multi-channel experiences. Your day-to-day responsibilities will involve strategizing, designing messaging systems, and advocating for customer needs to drive impactful results.

Requirements

• •5+ years of professional experience in product management
• •Ownership over multiple product areas
• •Ability to build alignment with cross-functional teams
• •Strong data analytics skills
• •Passion for driving customer and business impact
• •Experience in marketplace or travel industry (advantageous)
• •Engineering or analytics background (advantageous)
• •Excellent written and verbal communication skills in English

Tasks

• •Define and own the vision for the communications and localization platform
• •Consolidate platforms and infrastructure for scalable communication
• •Design and standardize messaging templates through the Creative Platform
• •Orchestrate messaging across multiple channels like email, WhatsApp, SMS, and push notifications
• •Build, maintain, and enrich the Customer Data Model for personalized communication
• •Integrate and improve the Translation Management System for multilingual communication
• •Drive the internationalization of the platform for new markets
• •Develop and execute a clear strategy for the product area
• •Define measurable goals and take ownership of results
• •Connect product strategy to the company mission and keep stakeholders informed
• •Use customer insights and market trends to guide decisions
• •Prioritize initiatives and refine the roadmap based on new information
• •Build trust with stakeholders by setting clear expectations
• •Facilitate cross-functional collaboration and secure buy-in
• •Design and run experiments and A/B tests to validate hypotheses
• •Advocate for customer needs and ensure user perspectives shape decisions
• •Communicate openly with teams and mentor others

Benefits