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FIFisher Clinical Services GmbH

Senior Manager Operations CLS(m/w/x)

Allschwil
Full-timeOn-siteManagement

Overseeing printshop operations including scheduling, production, and warehouse management. Process improvement and staff training skills required. Daily shift work, 5-day work week.

Requirements

  • Understanding and competent use of SOPS
  • Proficiency in Microsoft Excel
  • Excellent organizational, planning, verbal, written, and numerical skills
  • Ability to analyze and define solutions
  • Ability to lead multiple tasks to meet strict deadlines
  • Strong social skills
  • Ability to actively listen and check for understanding
  • Ability to maintain professional manner during conflicts
  • Ability to develop strong client services skills
  • Proactively anticipate client needs
  • Understand and respond to client needs
  • Meet or exceed client expectations
  • Proven excellent ability to communicate reliably with all personnel levels
  • Professional degree in print industry or similar
  • 2+ years leading experience of a team of 10+
  • Experience in a production environment
  • Fluency written and spoken in German
  • Fluency written and spoken in English
  • Proficiency in Microsoft Word
  • Proficiency in Microsoft PowerPoint
  • Proficiency in Microsoft Access
  • Proficiency in Microsoft Outlook

Tasks

  • Lead and manage the Printshop, including Scheduling, Production Admin, Warehouse, Production Coding, Label Manufacturing, and In-Process Inspection
  • Establish and implement processes to enhance productivity
  • Hold staff accountable for meeting performance standards
  • Develop and implement training plans for growth and improvement
  • Train staff on new and revised procedures and work instructions
  • Identify resource needs, hire, train, evaluate, and set standards for direct reports
  • Conduct annual employee development initiatives, mid-year, and year-end evaluations
  • Communicate timelines with internal and external collaborators
  • Build and maintain collaborative relationships with internal departments and sister sites
  • Demonstrate strong problem-solving skills and appropriate discretion
  • Investigate internal incidents and customer complaints
  • Prepare reports and assign responsibilities for corrective and preventive measures
  • Report critical metrics to management
  • Ensure thoroughness and accuracy in assignments
  • Conduct activities safely and efficiently
  • Follow all relevant Standard Operating Procedures (SOPs), client protocols, and quality criteria
  • Model and demonstrate the company values (4I's — Integrity, Intensity, Innovation, and Involvement)
  • Integrate PPI into daily work
  • Apply Good Manufacturing Principles

Work Experience

  • 2 years

Education

  • Bachelor's degree

Languages

  • GermanBusiness Fluent
  • EnglishBusiness Fluent

Tools & Technologies

  • Microsoft Excel
  • Microsoft Word
  • Microsoft PowerPoint
  • Microsoft Access
  • Microsoft Outlook
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Fisher Clinical Services GmbH and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.

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