CACI
End User Support Technician(m/w/x)
Full-timeOn-siteSenior
Stuttgart
from USD 142,200 / year
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CACACI, INC.-FEDERAL
Senior IT Support & Service Desk Administrator (Tier 1/2)(m/w/x)
Stuttgart
from USD 142,200 / year
Full-timeOn-siteSenior
Nejo AI Summary
Administering Active Directory and troubleshooting VoIP devices at defense contractor supporting national safety missions. Active Secret security clearance and CompTIA Security+ certification required. Highly secure IT environment, strict ITIL compliance.
Requirements
- CompTIA Security+ (CE) certification
- Microsoft certifications (e.g., MCSA, MD-100/101/102)
- Active Secret security clearance
- BA/BS + 3 years recent specialized experience or AA/AS + 5 years recent specialized experience or major certification + 7 years recent specialized experience or 11 years of recent specialized experience
- Ability to obtain TESA status
- ITIL v3 Foundation or CompTIA A+/Network+ certification
- Automation using Microsoft PowerShell, VBScript, or batch files
- Understanding of Department of Defense Military standards
- Seasoned technical individual contributor
- Project/process management experience
- Coaching and reviewing work of lower-level professionals
- Ability to influence system design and solutions
Tasks
- Provide Tier 1 and Tier 2 support for desktop systems, laptops, peripherals, VoIP devices, and end-user applications
- Diagnose, troubleshoot, and resolve hardware, software, operating system, and network connectivity issues
- Administer user accounts and access controls using Active Directory and related identity management tools
- Perform incident intake, triage, documentation, escalation, and resolution using approved service desk tools
- Ensure incidents, requests, and changes comply with ITIL processes and SLAs
- Apply operating system updates, security patches, and baseline software configurations
- Support enterprise infrastructure components including servers, storage, and network-connected devices
- Maintain accurate system, configuration, and asset documentation
- Communicate clearly with users, management, and technical teams regarding issue status and resolution
- Participate in shift work, including nights, weekends, and 24x7 operational coverage as required
Work Experience
- 3 - 11 years
Education
- Vocational certificationOR
- Bachelor's degree
Languages
- English – Business Fluent
Tools & Technologies
- Microsoft PowerShell
- VBScript
- CompTIA A+
- CompTIA Network+
- ITIL v3
Benefits
Workation & Sabbatical
- Flexible time off
Learning & Development
- Robust learning resources
- Continuing education
Healthcare & Fitness
- Comprehensive healthcare
- Wellness benefits
Competitive Pay
- Financial benefits
Retirement Plans
- Retirement support
Family Support
- Family support
More Vacation Days
- Time off benefits
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of CACI, INC.-FEDERAL and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
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CACACI, INC.-FEDERAL
Senior IT Support & Service Desk Administrator (Tier 1/2)(m/w/x)
Stuttgart
from USD 142,200 / year
Full-timeOn-siteSenior
Nejo AI Summary
Administering Active Directory and troubleshooting VoIP devices at defense contractor supporting national safety missions. Active Secret security clearance and CompTIA Security+ certification required. Highly secure IT environment, strict ITIL compliance.
Requirements
- CompTIA Security+ (CE) certification
- Microsoft certifications (e.g., MCSA, MD-100/101/102)
- Active Secret security clearance
- BA/BS + 3 years recent specialized experience or AA/AS + 5 years recent specialized experience or major certification + 7 years recent specialized experience or 11 years of recent specialized experience
- Ability to obtain TESA status
- ITIL v3 Foundation or CompTIA A+/Network+ certification
- Automation using Microsoft PowerShell, VBScript, or batch files
- Understanding of Department of Defense Military standards
- Seasoned technical individual contributor
- Project/process management experience
- Coaching and reviewing work of lower-level professionals
- Ability to influence system design and solutions
Tasks
- Provide Tier 1 and Tier 2 support for desktop systems, laptops, peripherals, VoIP devices, and end-user applications
- Diagnose, troubleshoot, and resolve hardware, software, operating system, and network connectivity issues
- Administer user accounts and access controls using Active Directory and related identity management tools
- Perform incident intake, triage, documentation, escalation, and resolution using approved service desk tools
- Ensure incidents, requests, and changes comply with ITIL processes and SLAs
- Apply operating system updates, security patches, and baseline software configurations
- Support enterprise infrastructure components including servers, storage, and network-connected devices
- Maintain accurate system, configuration, and asset documentation
- Communicate clearly with users, management, and technical teams regarding issue status and resolution
- Participate in shift work, including nights, weekends, and 24x7 operational coverage as required
Work Experience
- 3 - 11 years
Education
- Vocational certificationOR
- Bachelor's degree
Languages
- English – Business Fluent
Tools & Technologies
- Microsoft PowerShell
- VBScript
- CompTIA A+
- CompTIA Network+
- ITIL v3
Benefits
Workation & Sabbatical
- Flexible time off
Learning & Development
- Robust learning resources
- Continuing education
Healthcare & Fitness
- Comprehensive healthcare
- Wellness benefits
Competitive Pay
- Financial benefits
Retirement Plans
- Retirement support
Family Support
- Family support
More Vacation Days
- Time off benefits
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of CACI, INC.-FEDERAL and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
About the Company
CACI, INC.-FEDERAL
Industry
IT
Description
CACI places character and innovation at the center of its operations, supporting critical missions and ensuring national safety.
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