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SASAMSUNG SEMICONDUCTOR EUROPE GMBH

Senior Hardware Customer Quality Manager - Automotive(m/w/x)

München
Full-timeWith Home OfficeSenior

Technical interface for HW quality at Samsung Semiconductors Europe, driving quality risk assessments for automotive applications. 10+ years in Quality Management, ideally in semiconductors, with automotive-quality experience required. Telecommuting opportunity, performance bonus, and free breakfasts.

Requirements

  • Master’s degree in engineering or equivalent
  • 10+ years in Quality Management, ideally in semiconductor industry; direct automotive-quality or customer-facing technical roles highly preferred
  • Strong understanding of semiconductor/IC technology, fault isolation, failure mechanisms and analysis, and system-architecture interactions
  • Deep knowledge of quality management systems (QMS) and procedures (e.g., IATF 16949, FMEA, 8D, Risk Management)
  • Proficiency in MS Office with advanced Excel (Power Query), SQL, Power BI, and Data Modeling
  • Hands-on experience with Confluence, including process design
  • Collaborative mindset and teamwork skills
  • Professional fluency in English with excellent communication skills

Tasks

  • Support R&D and industrial engineering teams
  • Define quality improvement priorities
  • Monitor and analyze customer complaint data
  • Act as primary technical interface for HW quality
  • Drive quality risk assessments
  • Coordinate root cause analysis and corrective actions
  • Conduct first-level technical analysis of customer reruns
  • Validate reported issues and reproduce failures
  • Perform initial fault isolation
  • Manage No-Trouble-Found (NTF) cases
  • Close the loop with customers
  • Provide actionable feedback to internal teams
  • Coordinate advanced failure analysis
  • Contribute to automotive-specific quality processes
  • Deploy quality tools and KPIs aligned with IATF 16949, AEC-Q100
  • Lead Product Change Notice (PCN) activities
  • Ensure smooth implementation and quality stability after mass production
  • Support internal and external audits
  • Ensure ongoing compliance with automotive standards

Work Experience

  • 10 years

Education

  • Bachelor's degreeOR
  • Master's degree

Languages

  • EnglishBusiness Fluent

Tools & Technologies

  • MS Office
  • Excel
  • Power Query
  • SQL
  • Power BI
  • Data Modeling
  • Confluence

Benefits

Flexible Working

  • Flexible working hours
  • Telecommuting opportunity

Competitive Pay

  • Attractive salary

Bonuses & Incentives

  • Performance bonus

Free or Subsidized Food

  • Free breakfasts
  • Subsidized lunches

Healthcare & Fitness

  • Wellness program
  • Gym subscription

Team Events

  • Quarterly team events
  • Team activities
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of SAMSUNG SEMICONDUCTOR EUROPE GMBH and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.

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