plusYOU GmbH
Senior Account Consultant Tech(m/w/x)
Full-timeOn-siteSenior
Hamburg
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ABABOUT YOU
Senior/Expert Technical Account Manager(m/w/x)
Hamburg
Full-timeOn-siteSenior
Nejo AI Summary
Technical guidance on SCAYLE platform for 5-10 enterprise ecommerce clients. Deep ecommerce architecture and headless commerce understanding required. 40% employee discount, language courses.
Requirements
- 5+ years in enterprise ecommerce, SaaS platforms, or digital consulting
- Proven technical customer-facing experience
- Deep understanding of ecommerce architectures
- Familiarity with headless commerce and MACH principles
- Strong ability to read architecture diagrams, API documentation, and technical specifications
- Hands-on understanding of REST, GraphQL, and webhook integrations
- Experience with monitoring tools, incident processes, and SLAs
- Experience in ecommerce platform migrations or replatforming projects
- Background in pre-sales engineering or post-sales consulting
- Understanding of international ecommerce challenges
Tasks
- Manage 5-10 enterprise customer relationships technically
- Advise customers on SCAYLE platform usage
- Guide integration best practices
- Support architecture decisions
- Translate customer requirements into feature requests
- Influence internal product roadmaps
- Map business needs to product features
- Drive product adoption proactively
- Coordinate technical escalations with teams
- Lead technical QBRs
- Conduct integration reviews
- Facilitate roadmap alignment workshops
- Monitor platform health and usage
- Track account KPIs
- Recommend platform improvements
- Partner with Key Account Managers
- Collaborate with Product Management
- Work with Engineering
- Liaise with Sales
Work Experience
- 5 years
Education
- Bachelor's degreeOR
- Master's degree
Languages
- German – Business Fluent
Tools & Technologies
- ecommerce
- SaaS
- APIs
- OMS
- PIM
- CMS
- ERP
- headless commerce
- MACH
- Microservices
- API-first
- Cloud-native
- Headless
- REST
- GraphQL
- SCAYLE
- Salesforce Commerce Cloud
- CommerceTools
- SAP Commerce Cloud
- Shopify Plus
Benefits
Flexible Working
- Flexible working times
Corporate Discounts
- 40% discount
Snacks & Drinks
- Fresh fruits and drinks
Learning & Development
- Language courses
- Free online learning platforms
Healthcare & Fitness
- Free sports courses
Public Transport Subsidies
- Subsidized public transportation
Modern Equipment
- Free hardware choice
- State-of-the-art tech stack
Informal Culture
- International working environment
Startup Environment
- Agile work environment
Other Benefits
- Free developer conference access
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of ABOUT YOU and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
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ABABOUT YOU
Senior/Expert Technical Account Manager(m/w/x)
Hamburg
Full-timeOn-siteSenior
Nejo AI Summary
Technical guidance on SCAYLE platform for 5-10 enterprise ecommerce clients. Deep ecommerce architecture and headless commerce understanding required. 40% employee discount, language courses.
Requirements
- 5+ years in enterprise ecommerce, SaaS platforms, or digital consulting
- Proven technical customer-facing experience
- Deep understanding of ecommerce architectures
- Familiarity with headless commerce and MACH principles
- Strong ability to read architecture diagrams, API documentation, and technical specifications
- Hands-on understanding of REST, GraphQL, and webhook integrations
- Experience with monitoring tools, incident processes, and SLAs
- Experience in ecommerce platform migrations or replatforming projects
- Background in pre-sales engineering or post-sales consulting
- Understanding of international ecommerce challenges
Tasks
- Manage 5-10 enterprise customer relationships technically
- Advise customers on SCAYLE platform usage
- Guide integration best practices
- Support architecture decisions
- Translate customer requirements into feature requests
- Influence internal product roadmaps
- Map business needs to product features
- Drive product adoption proactively
- Coordinate technical escalations with teams
- Lead technical QBRs
- Conduct integration reviews
- Facilitate roadmap alignment workshops
- Monitor platform health and usage
- Track account KPIs
- Recommend platform improvements
- Partner with Key Account Managers
- Collaborate with Product Management
- Work with Engineering
- Liaise with Sales
Work Experience
- 5 years
Education
- Bachelor's degreeOR
- Master's degree
Languages
- German – Business Fluent
Tools & Technologies
- ecommerce
- SaaS
- APIs
- OMS
- PIM
- CMS
- ERP
- headless commerce
- MACH
- Microservices
- API-first
- Cloud-native
- Headless
- REST
- GraphQL
- SCAYLE
- Salesforce Commerce Cloud
- CommerceTools
- SAP Commerce Cloud
- Shopify Plus
Benefits
Flexible Working
- Flexible working times
Corporate Discounts
- 40% discount
Snacks & Drinks
- Fresh fruits and drinks
Learning & Development
- Language courses
- Free online learning platforms
Healthcare & Fitness
- Free sports courses
Public Transport Subsidies
- Subsidized public transportation
Modern Equipment
- Free hardware choice
- State-of-the-art tech stack
Informal Culture
- International working environment
Startup Environment
- Agile work environment
Other Benefits
- Free developer conference access
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of ABOUT YOU and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
About the Company
ABOUT YOU
Industry
Fashion
Description
The company empowers acceptance and shapes an inclusive, fair, and circular fashion culture.
Not a perfect match?
- plusYOU GmbH
Senior Account Consultant Tech(m/w/x)
Full-timeOn-siteSeniorHamburg - ABOUT YOU
Head of Engineering - Backend(m/w/x)
Full-timeOn-siteSeniorHamburg - ABOUT YOU
Senior Quality Assurance Manager(m/w/x)
Full-timeOn-siteSeniorHamburg, Berlin - SCAYLE
Senior Fullstack Engineer - Seller Center(m/w/x)
Full-timeOn-siteSeniorHamburg - diva-e Digital Value Excellence GmbH
Senior Strategic Account Manager B2B(m/w/x)
Full-timeOn-siteSeniorJena, München, Hamburg, Leipzig, Karlsruhe, Berlin