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TETecan

(Senior) Director Service Portfolio & Enablement(m/w/x)

Männedorf
Full-timeOn-siteExperienced

Global commercialization of service products and digital solutions for lab processes. P&L responsibility and Life Sciences field service experience required. 4-day work week, company car for private use.

Requirements

  • Bachelor's degree in Life Sciences, Engineering, Sciences, or Economics
  • MSc or MBA preferred
  • 3+ years experience in Service Management or capital goods
  • Proven P&L responsibility
  • Experience in Field Service in Life Sciences, CDx or Biopharma
  • Leadership skills with confidence, motivation, decisiveness, flexibility, and sound business judgment
  • Experience developing and commercializing service products
  • Experience with digital offerings
  • International management experience
  • Global scope experience ideally
  • Fluent English (verbal and written)
  • German or other languages are a plus
  • Willingness to travel approximately 30% or more

Tasks

  • Lead Tecan’s Service Enablement Center of Excellence
  • Empower service teams to deliver outstanding, innovative, and commercially successful services
  • Design and implement global commercialization strategies for service products
  • Develop and roll out innovative digital service solutions
  • Create and implement new business models for field service and support
  • Grow service sales and recurring revenues
  • Ensure profitability of the Service Portfolio & Enablement P&L
  • Guide strategic direction of global product training programs
  • Continuously improve product training and 2nd level support
  • Standardize and optimize service processes and tools
  • Enhance customer satisfaction through exceptional service experiences
  • Champion operational excellence in service delivery

Work Experience

  • 3 years

Education

  • Bachelor's degreeOR
  • Master's degree

Languages

  • EnglishFluent
  • GermanBasic

Benefits

Competitive Pay

  • Comprehensive compensation and benefits package

Informal Culture

  • Great Place to Work certification
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Tecan and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.

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