acto
Senior Customer Success Manager(m/w/x)
Full-timeWith HomeofficeSenior
München, Berlin
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IDIDnow
Senior Customer Success Manager(m/w/x)
Berlin, München
Full-timeWith Home OfficeSenior
AI/ML
Nejo AI Summary
Managing post-onboarding relationships for AI-driven, SaaS-based identity solutions at a European leader in digital identity. Proven experience with high-profile enterprise clients in a SaaS/fintech environment required. Flexible working hours, mental health platform access, 1on1 mental health sessions.
Requirements
- Bachelor’s degree in Business, Economics, IT, or related field (preferred)
- Proven experience in Customer Success, Account Management, or Consulting (ideally in SaaS, fintech, or technology environment)
- Strong communication and presentation skills, with stakeholder influence ability
- Experience with high-profile enterprise clients and senior management engagement
- Excellent analytical skills, interpreting customer metrics, usage data, health indicators
- Empathetic, customer-centric mindset with proactive communication
- Ability to manage multiple customer relationships structured and outcome-driven
- Experience collaborating with cross-functional teams (Sales, Renewals, Product, Service Desk)
- Familiarity with MEDDPICC, SPICED, or similar value-selling frameworks (plus)
- Fluency in German and English
Tasks
- Build and maintain strong post-onboarding customer relationships
- Lead regular business reviews
- Conduct value discussions to ensure customer ROI
- Guide customers through best practices for product adoption
- Support customers through onboarding milestones
- Identify and guide customers to optimization opportunities
- Monitor customer health
- Identify customer risks early
- Implement risk mitigation strategies
- Represent the customer's voice to Product and Marketing
- Collaborate with Service Desk to escalate issues
- Resolve operational and technical issues with Service Desk
- Develop a strong understanding of IDnow's products
- Identify upsell and cross-sell opportunities
- Collaborate with Sales to close opportunities
- Coordinate with the Renewal Manager on cycles
- Prepare customer insights for renewal cycles
- Generate structured reports on customer satisfaction
- Report on NRR and adoption KPIs for assigned accounts
- Contribute to Customer Success process improvement
- Play an active role in post-sales transformation
Work Experience
- approx. 4 - 6 years
Education
- Bachelor's degree
Languages
- German – Business Fluent
- English – Business Fluent
Tools & Technologies
- MEDDPICC
- SPICED
Benefits
Modern Equipment
- Equipment support
Flexible Working
- Flexible working hours
Mental Health Support
- Mental health platform access
- 1on1 mental health sessions
Learning & Development
- Udemy training platform access
- Unlimited course consumption
- Certifications
Team Events
- Regular onsite gatherings
- Summer parties
Other Benefits
- Internal initiatives
More Vacation Days
- Paid special leave days
Workation & Sabbatical
- Workcation possibilities
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of IDnow and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
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IDIDnow
Senior Customer Success Manager(m/w/x)
Berlin, München
Full-timeWith Home OfficeSenior
AI/ML
Nejo AI Summary
Managing post-onboarding relationships for AI-driven, SaaS-based identity solutions at a European leader in digital identity. Proven experience with high-profile enterprise clients in a SaaS/fintech environment required. Flexible working hours, mental health platform access, 1on1 mental health sessions.
Requirements
- Bachelor’s degree in Business, Economics, IT, or related field (preferred)
- Proven experience in Customer Success, Account Management, or Consulting (ideally in SaaS, fintech, or technology environment)
- Strong communication and presentation skills, with stakeholder influence ability
- Experience with high-profile enterprise clients and senior management engagement
- Excellent analytical skills, interpreting customer metrics, usage data, health indicators
- Empathetic, customer-centric mindset with proactive communication
- Ability to manage multiple customer relationships structured and outcome-driven
- Experience collaborating with cross-functional teams (Sales, Renewals, Product, Service Desk)
- Familiarity with MEDDPICC, SPICED, or similar value-selling frameworks (plus)
- Fluency in German and English
Tasks
- Build and maintain strong post-onboarding customer relationships
- Lead regular business reviews
- Conduct value discussions to ensure customer ROI
- Guide customers through best practices for product adoption
- Support customers through onboarding milestones
- Identify and guide customers to optimization opportunities
- Monitor customer health
- Identify customer risks early
- Implement risk mitigation strategies
- Represent the customer's voice to Product and Marketing
- Collaborate with Service Desk to escalate issues
- Resolve operational and technical issues with Service Desk
- Develop a strong understanding of IDnow's products
- Identify upsell and cross-sell opportunities
- Collaborate with Sales to close opportunities
- Coordinate with the Renewal Manager on cycles
- Prepare customer insights for renewal cycles
- Generate structured reports on customer satisfaction
- Report on NRR and adoption KPIs for assigned accounts
- Contribute to Customer Success process improvement
- Play an active role in post-sales transformation
Work Experience
- approx. 4 - 6 years
Education
- Bachelor's degree
Languages
- German – Business Fluent
- English – Business Fluent
Tools & Technologies
- MEDDPICC
- SPICED
Benefits
Modern Equipment
- Equipment support
Flexible Working
- Flexible working hours
Mental Health Support
- Mental health platform access
- 1on1 mental health sessions
Learning & Development
- Udemy training platform access
- Unlimited course consumption
- Certifications
Team Events
- Regular onsite gatherings
- Summer parties
Other Benefits
- Internal initiatives
More Vacation Days
- Paid special leave days
Workation & Sabbatical
- Workcation possibilities
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of IDnow and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
About the Company
IDnow
Industry
IT
Description
Das Unternehmen bietet SaaS-Lösungen zur Identitätsverifizierung an, um Unternehmen bei der sicheren Entscheidungsfindung zu unterstützen.
Not a perfect match?
- acto
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