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Dentsu International Switzerland AG
2mo ago

Senior Client Manager(m/w/x)

Zürich
Full-timeWith Home OfficeSenior

Description

In this role, you will independently manage client accounts, acting as the main contact while driving strategic initiatives and ensuring smooth operations. Your day-to-day responsibilities will involve problem-solving, collaborating with leadership, and delivering exceptional service to foster agency growth.

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Requirements

  • •Independent processing of briefings and client requests
  • •Independent problem solving for clients' issues
  • •Understanding of clients' business and objectives
  • •Proactive development of strategic proposals
  • •Support with budget planning and forecasting
  • •Responsibility for timely task completion
  • •Development of annual account plans
  • •Collaboration across Dentsu and network
  • •Review plans for margin and value improvement
  • •Support and motivate internal team
  • •Cross- and up-selling of services
  • •Advising clients on media strategies
  • •Development of clients in media transformation
  • •Confidence in deriving client strategies
  • •Confidence in consulting discussions
  • •Adherence to deadlines and quality standards

Work Experience

approx. 4 - 6 years

Tasks

  • •Act as the main point of contact for clients
  • •Manage client accounts and ensure efficient work deployment
  • •Control fees and bonuses based on defined KPIs
  • •Process briefings and client requests independently
  • •Solve client problems and know when to involve a supervisor
  • •Understand clients' businesses and ensure maximum value from services
  • •Collaborate with leadership to develop strategic proposals
  • •Manage client communication plans, including timelines and budgets
  • •Oversee financial operations for smooth processes
  • •Support budget planning and forecasting for clients
  • •Follow guidance and respond to tasks for global clients
  • •Provide regular reports on client activities
  • •Assist in developing annual plans for account growth
  • •Collaborate across teams to drive business value
  • •Review plans to enhance margins and innovation
  • •Motivate the internal team to deliver high-quality work
  • •Cross-sell and up-sell services to clients
  • •Advise clients on comprehensive media strategies
  • •Guide clients through media landscape transformations
  • •Develop independent client strategies with confidence
  • •Present projects to clients with expertise
  • •Adhere to deadlines and maintain quality standards

Languages

English – Business Fluent

Benefits

Flexible Working

  • •Flexible working hours

Purpose-Driven Work

  • •2 volunteer days

More Vacation Days

  • •3 extra wellness days

Mental Health Support

  • •Mental Health First Aider
  • •Employee Assistance program

Modern Office

  • •State-of-the-art office space

Informal Culture

  • •Pet friendly offices

Learning & Development

  • •Full access to Dentsu Academy
  • •On-site learning sessions
  • •Online language courses

Bonuses & Incentives

  • •Referral bonus program

Workation & Sabbatical

  • •Workation possibility

Team Events

  • •Team events
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