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AIAirwallex

Senior Account Manager, SME & Growth, DACH(m/w/x)

Berlin
Full-timeOn-siteSenior

Building DACH post-sales function for a unified payments platform, developing customer tiering and expansion playbooks. 4+ years account management experience with a technical product track record required. Disability and special needs accommodation.

Requirements

  • 4+ years account management/sales experience
  • Selling technical product with top performance track record
  • Manage complex sales consultatively
  • Understand strategies and apply value proposition
  • Strong analytical skills
  • Strategic experience using data for strategy and QBRs
  • Manage multi-product accounts
  • Craft account plans
  • Understand complex technical problems
  • Solid API knowledge
  • Superior verbal and written English communication
  • Positive attitude and tireless work ethic
  • Natural intelligence
  • Networking skills
  • Problem-solving skills
  • Start-up experience preferred
  • Fintech experience preferred
  • High education preferred (bachelor’s degree or other)
  • Experience with Salesforce highly regarded

Tasks

  • Design and build DACH post-sales/account management function
  • Develop customer tiering models
  • Create onboarding frameworks
  • Develop expansion playbooks
  • Advocate for Airwallex to customers
  • Ensure customers utilize their investment in Airwallex
  • Own and develop a portfolio of accounts
  • Create strategic account plans
  • Expand Airwallex adoption
  • Conduct regular QBRs
  • Advocate for customer needs within Airwallex
  • Guide customers in maximizing Airwallex product value
  • Provide market insights and growth strategies
  • Understand and craft technical solutions
  • Lead complex negotiations
  • Handle bespoke commercial agreements
  • Manage multi-product sales
  • Operate in a fast-paced, ambiguous environment
  • Maintain strong interest in technology
  • Demonstrate deep understanding of the technology space

Work Experience

  • 4 years

Education

  • Bachelor's degreeOR
  • Master's degree

Languages

  • EnglishNative

Tools & Technologies

  • API
  • Salesforce

Benefits

Other Benefits

  • Disability accommodation
  • Special needs accommodation
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Airwallex and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.

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