Description

You manage service delivery for SAP projects, ensuring alignment with business strategies and effective resource allocation. Your role includes stakeholder management, quality assurance, and driving continuous improvement across teams.

Requirements

• •Minimum 20 years’ experience in SAP projects
• •Motivation for Business Process Improvement
• •Knowledge in FI, CO, SD, MM, FSCM
• •Excellent Knowledge of ITSM/ITIL principles
• •University Degree in Finance, Accounting or IT
• •Strong organizational skills and self-motivated
• •Team leader with excellent inter-personal skills
• •Analytically minded and methodical problem-solving
• •Ability to efficiently prioritise work
• •Technology enthusiast promoting new initiatives
• •Strong written and communication skills in English

Tasks

• •Act as primary link between Business Transformation Team and SAP CCoE.
• •Build strong relationships to align SAP roadmap with executive strategy.
• •Plan budget and year objectives for the division.
• •Allocate resources from SAP CCoE to division projects.
• •Coordinate and support four teams across multiple locations.
• •Monitor SLAs and implement service management improvements.
• •Apply best practices for service management in support and project delivery.
• •Manage stakeholders and vendors effectively.
• •Collaborate with SAP leaders and business architects for integration.
• •Ensure delivery quality with a focus on audits and customer satisfaction.
• •Handle cost and license recharge, including SAP annual license audits.
• •Evaluate and drive organizational change management processes.
• •Utilize SAP project methodologies for full implementation cycles.
• •Create and negotiate statements of work and program plans.

Tools & Technologies