e-motion München Süd
Werkstattleiter e-Bike(m/w/x)
Full-timeOn-siteCareer Changer
Taufkirchen
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SPSpecialized Europe GmbH
Retail Service Development Lead(m/w/x)
Holzkirchen, Cham
Full-timeOn-siteSenior
Nejo AI Summary
Auditing quality and deploying new products for bike shops, creating reward initiatives for premium retailers. Experience reducing field failure rates and hitting revenue targets from service plans required. Frequent travel to bike shops for audits and initiatives.
Requirements
- Service experience with electro-mechanical systems
- Familiarity with technical support needs of retailers
- Proven experience in rolling-out service education programs
- Experience reducing field failure rates and customer downtime
- Responsibility for hitting revenue targets from service plans
- Natural communicator and influencer
- 5+ years experience in the motor/bicycle industry
- Proven experience building or scaling service programs
- Strong understanding of bicycle mechanics and customer service
- Project management experience or certification
- Excellent interpersonal and influencing skills
- Analytical mindset for performance assessment
- Willingness to travel domestically up to 30%
- Passion for bikes and making an impact for riders
- University degree or diploma in relevant field
- Experience with service leveling or certification programs
- Project management certification (PMP, PMI)
- Background in adult education or training development
- Familiarity with Confluence, Jira, Salesforce
- Familiarity with CRM or service management tools
- Multilingual is a plus
Tasks
- Drive improvements in service maturity and revenue
- Elevate the service experience at retail stores
- Deploy new service products
- Audit service quality at bike shops
- Create initiatives to reward premium service retailers
- Roll out revenue-driving service products
- Support proactive field service campaigns
- Benchmark brand service experience through store visits
- Conduct surveys and retail panel reviews
- Develop a tiered service-level system for retailers
- Define store requirements, capabilities, and standards
- Drive adoption of a global retail service education program
- Focus on diagnostic training and service standards
- Create and manage an audit system for retailer performance
- Track performance metrics and conduct mystery shops
- Deliver KPIs and report to the team
- Identify and execute service-based revenue opportunities
- Partner with Service Operations for gap analyses
- Identify improvement opportunities in systems and training
- Champion service management needs of retailers and riders
- Submit system requirements to digital teams
- Update preventative maintenance plans with field service experts
- Align service initiatives with sales, marketing, and product teams
Work Experience
- 5 years
Education
- Bachelor's degree
Languages
- English – Business Fluent
- German – Basic
- French – Basic
Tools & Technologies
- Confluence
- Jira
- Salesforce
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Specialized Europe GmbH and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
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SPSpecialized Europe GmbH
Retail Service Development Lead(m/w/x)
Holzkirchen, Cham
Full-timeOn-siteSenior
Nejo AI Summary
Auditing quality and deploying new products for bike shops, creating reward initiatives for premium retailers. Experience reducing field failure rates and hitting revenue targets from service plans required. Frequent travel to bike shops for audits and initiatives.
Requirements
- Service experience with electro-mechanical systems
- Familiarity with technical support needs of retailers
- Proven experience in rolling-out service education programs
- Experience reducing field failure rates and customer downtime
- Responsibility for hitting revenue targets from service plans
- Natural communicator and influencer
- 5+ years experience in the motor/bicycle industry
- Proven experience building or scaling service programs
- Strong understanding of bicycle mechanics and customer service
- Project management experience or certification
- Excellent interpersonal and influencing skills
- Analytical mindset for performance assessment
- Willingness to travel domestically up to 30%
- Passion for bikes and making an impact for riders
- University degree or diploma in relevant field
- Experience with service leveling or certification programs
- Project management certification (PMP, PMI)
- Background in adult education or training development
- Familiarity with Confluence, Jira, Salesforce
- Familiarity with CRM or service management tools
- Multilingual is a plus
Tasks
- Drive improvements in service maturity and revenue
- Elevate the service experience at retail stores
- Deploy new service products
- Audit service quality at bike shops
- Create initiatives to reward premium service retailers
- Roll out revenue-driving service products
- Support proactive field service campaigns
- Benchmark brand service experience through store visits
- Conduct surveys and retail panel reviews
- Develop a tiered service-level system for retailers
- Define store requirements, capabilities, and standards
- Drive adoption of a global retail service education program
- Focus on diagnostic training and service standards
- Create and manage an audit system for retailer performance
- Track performance metrics and conduct mystery shops
- Deliver KPIs and report to the team
- Identify and execute service-based revenue opportunities
- Partner with Service Operations for gap analyses
- Identify improvement opportunities in systems and training
- Champion service management needs of retailers and riders
- Submit system requirements to digital teams
- Update preventative maintenance plans with field service experts
- Align service initiatives with sales, marketing, and product teams
Work Experience
- 5 years
Education
- Bachelor's degree
Languages
- English – Business Fluent
- German – Basic
- French – Basic
Tools & Technologies
- Confluence
- Jira
- Salesforce
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Specialized Europe GmbH and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
About the Company
Specialized Europe GmbH
Industry
Retail
Description
The company is committed to innovation in cycling, aiming to inspire riders and build a diverse workforce.
Not a perfect match?
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